Phone

There is an option in the RC Phone desktop app, under Settings > Calls called 'Show called site names for incoming calls'.There is nothing in the user guide about this option, and not easily found anything on the community. Can someone explain what this option does please?

I am having problems trying to connect to the Ringcentral App. I am trying to work from home and forward the calls to my cell phone.

I have a Galaxy S8 and under a Verizon plan. I have both the RC Phone and Ring Central app. I am unable to receive inbound calls to my extension on my cell phone. It either does not prompt me, or prompts me for a half of a second and the prompt disappears almost immediately to accept the call. The extension works just fine on the desk phone in my office, but it does not prompt me when I'm at home/out of the office on my cell apps.

My Caller ID comes up as "Scam Likely" on other people's phones. When I look at my settings, it has my compeny name. HELP!

With the new update, my plantronics headset works fine with every other app, other than RingCentral. It acts like it's going to work, and then goes back to speaker or phone and will not accept the bluetooth or headset function now. - HELP

Most of our employees are working from home right now. A few of us still her to answer the phones. If a customer calls our direct line it rings to our to our cell phones but is there anyway to make the main line ring to a cell phone?

I invited a contact while using Glip. This contact now shows along with my companys three users. I cant find a way to delete this contact. I can close the conversation but not remove the contact.

We have Ring Groups setup for incoming calls to our offices main BTN's. Currently we have several admin who are a part of a Ring Group who are usually in the offices working from home. After installing the RC Phone application on their personal computers and deauthorizing the application on their work computers I expected them to see calls to the main office numbers via the application and to be able to answer the calls, transfer, park,etc as if they were in the office. this doesn't seem to be working. When calling the main number they receive no notification via the application. However if i call there personal DID or Extension the application notifies them of a incoming call. Any ideas what may be happening, while in the office they are notified of calls that are incoming to the main line via the application.

Extension set to yealink cordless handset, using single base.

Is there any facility within the RingCentral mobile app do to a impromptu conference call?I.e. when you are on an existing call with somebody, can you then conference a third person into this call?Thanks.

While using the RingCentral Phone and RingCentral Meetings Apps, headphone microphone audio doesn't work.I'm on macOS Catalina 10.15.3RingCentral Phone: Release: 19.4.0.37336 (64-bit)RingCentral Meetings: Version: 19.4.151918.1217I've tried uninstalling/installing the apps and trying different type of headset. I've tried using a cheap set of in-ear headphones with the mic attached to one of the cables and an over-ear set similar to a 'gaming' style head set.

some customers get a continuous busy signal or a simple message that the call cannot be completed at this time.

I have a Polycom VVX410 with 12 presence buttons on the display. I can program 100 prescense buttons in the Web Portal and the first 12 show up on the phone. How do you get to the rest of the ones on the phone that were programmed into the web portal? Kinda seems worthless to put more into the web portal?

can I use obi 2 port with ring central? can I keep my landline phone number (which is used by comcast on their voip) can I keep my business number (magic jack but I think I own it)

We are looking to mount a physical wallboard (smart TV) and wanted to know what that would look like - is it literally needing another ID that logs in to display that data daily - or does RC allow for an external link for a dashboard so it can be see/shared/accessed on a smart TV?Also any tips on resolution/best practices?

If you are looking for a phone number with a specific area code but it is not available, there is a reason. Some area codes have been completely exhausted. Meaning that there are no longer any available phone numbers with that area code. Why is that? They are currently owned, and have been for years, by another individual. An example of an exhausted area code is 303 in Colorado and 212 in New York.If you are finding yourself in this situation, please select a phone number in a newly created area code for your preferred location.Now, on the rare occasion that someone gives up a phone number with an exhausted area code, this number is placed in quarantine for a certain amount of time (this is a precaution in case this action was accidental - this way the owner can retrieve their phone number). Once the number has been released from quarantine, it is now available for purchase. You are always welcome to see if there is a phone number in your preferred area cod

Customers receive an error when calling our business. I have had multiple customers that have reported that they tried to call but the call would not go through and they received an error message. We have no idea how many calls we have missed from customers that have moved on.

This is for US account. I'm using the desktop app.I'm trying to use Ringout to call another user - I used his direct line. I got the call, pressed 1, then the call drops. Then from my desktop app, it says:Call status error.Generic error.Am I doing something wrong here? I tried disabling the "press 1" option, but it didn't work either.Thanks!

When I dial a number I get a window with 3 fields. Phone number I'm calling. My location which says custom number as the only option and then Custom number where my number is placed. Then I hit the call button and I get a status window with the following... Call status: cannot reach. Caller Status: Generic Error. Callee Status: Generic Error. Nothing happens and the window shifts back to the dial buttons.

Hello, I need to have my messages kept longer, how can I do that?

Yealink T48S phones go offline intermittantly. Any Ideas?

How to set default photo profile if i'm not registered but have access to RingCentral only by link?

I see 467 Items that were sent to Ring Central since November of 2019. What has Ring Central done to answer these questions and how do we all get those answers?

A few months ago I switched from a Galaxy S7+ to my new Galaxy S10+ and immediately was experiencing problems with the Ring Central App. I can make and receive calls fine, and everyone comes through fine, but everyone on the other end is experiencing a lot of breaking up and in and out sound. I am told with each and every call that people cannot hear me. The network is still AT&T and I had no problems with the S7+. Using Wifi does not fix anything either. This is for work and is starting to greatly impact our business.Any help in finally resolving this would be appreciated.

I think we all want the capability that the RC Phone HUD has on our desktop to work on our cell phones but since it doesn't, has anyone found a work around to be able to identify and pickup calls going to a specific ext?Example: I need to make sure when I'm on my lunch break that I can answer incoming calls to our CEO.I have tried:- adding my cell phone to his user call handling, but this simply rings my phone when his rings and I can't distinguis the difference between a personal call to my cell, or a call coming in to him.- i have the ring central app on my phone, so whenever an incoming call comes into my extension, it shows its from ring central, i want this to happen when a call comes into him.- i setup a que - being mindful of the above ^^ i tried creating a que to ring .. and named the que CEO .. but i don't know how to trigger this que without an IVR, but i don't want u