Phone

I have a US account. Related case number is 08805264. I have had two chats and two phone conversations with RingCentral folks trying to resolve this. I have tried multiple versions of the app including 10.3.1 and 11.0.2, and perhaps others. Previously when using RingCentral phone on my PC running Windows 10, I could initiate a call by typing the phone number and then pressing enter twice. I did not need to move my hand to the mouse. Now, I cannot initiate the call without having to jump to the mouse and click. Functionality has been lost with the "upgrades". And even though I went back and downloaded an old version, I must still initiate with a mouse click. It seems like a small thing, but when you are making many phone calls each day, it is really troublesome. How can I get back that functionality?

I'll be in Europe for a couple of weeks and want to make sure that I can make and receive calls to/from the United States and also text to/from the United States over wifi in the same manner that I do at home. Is that how it works?

Phones are cutting out frequently the past few days is anyone else having this issue. We reset our modem, firewall , and switch, all our phones and it is still happening!!!

It would be nice that once an extension is built and activated it would appear in every other users contacts tab, so messages and other info could be sent to people in house much easier without having to import lists from outside programs or having to add them into the personal contacts section since you can't forward messages to company contacts only to personal contact lists.

I noticed Germany is no longer on the list of numbers for CONFERENCE CALLS. Are there plans of bring that number back? We need a number there !!!!

Does RingCentral support Panasonic KX-TPA60 cordless phones? Also, does RingCentral support Polycom desktop phones? Thanks very much

I have been noticing for some time on almost every call through my mobile app (the new one) on WiFi that calls drop out for about 5 seconds at a time. I am pretty sure the other party still hears me, but I don't hear them and sometimes I hear the RingCentral progress tone that plays when an outbound call is trying to be established. This happens on my home and work and other Wifi networks so I don't think the issue is with the network. I also don't have this problem with other voip services I use or the desktop/glip app on my laptop.I have kept the app up to date and it happened on my iPhone 6s as well as my new XS.It is getting so bad I avoid using the mobile app for important calls. I am curious if anyone else is having this trouble.I think my next troubleshooting step is to use the old mobile app for a while to see if it shows the same problem or not. If it does not then feel like the issue is with the newer

Since we moved offices (same building - next door), my RingCentral phone has been getting constant and repeated phantom calls from the same number that shows "3=3..." in the Call Display. My assistant has also had weird calls like this in the past, so just wondering what these are and why do we get them if they don't have meaningful caller ID's? And how do we stop them!? We are in Canada.

We have been dealing with an odd issue with our RingCentral Services. Specifically, when our users are making outbound calls our callback number or Caller ID shows as that specific user's Direct Number. We have checked all of the settings in our online portal and the Desktop app but we are still having the issue. Our case has been escalated to tier 2 but they have mentioned this is normal since the main number is essentially just a spoofed number. Is anyone else dealing with a similar issue?

Multiple users as my company have reported that when they've begun to type a message into the RingCentral desktop app - if another message comes in - the contents of the typing window get erased. I am not experiencing this in Version: 19.01.2 (E. 2.01) / Build: 624 (rev. 771473b), but another user is. Also occurring in Version 19.048 (E. 2.0.14) / Build: 922 (rev. 74530b7). It's been reported with the web version also.

how do I fix this?

Desktop app "calling unavailable" and "temporarily unable to reach ringcentral services" while Chrome app works Description:I've been having issues connecting with ringcentral desktop app since this morning I was unable to do a single call through the desktop app, even after reinstalling, deactivating firewall, restarting my modem, resetting my computer and much more troubleshooting the desktop app is still disconnected and unusable however I still can use the ringcentral for google with no issue for some reason.after reinstalling, purging data, connecting to a data hotspot and doing everything possible under the sun it just suddenly started working all of the sudden, just posting this to see if anyone else has experienced this before.

Our receptionist uses a headset and people walk up and start talking to her while she is on the phone listening to a caller. Is there some type of device that can show that she is on the phone so this doesnt happen?

Have a section on the admin portal to view video meetings made by the users on the account.

I was wondering if RingCentral had the ability to show me which key words have driven a phone call. I am keen to link inbound phone calls back to my PPC activities.

Because of problems personally with Windows 10.. .and my customers are not liking Windows 10 licensing... I am in the market to start using LINUX Desktop O/S's instead of Windows soon.... and I'm in the process of making sure that everything that I currently do in Windows can be also done from a Linux Desktop O/S.... for me... and for the customers that I support.I have found that RingCentral Phone is one of the few apps that I can't find a Linux port for. I have also tried to install the Windows RingCentral Phone using WINE for Linux... and it also fails during the ".NET 4.5" install.I don't use GLIP or Office360... I just need the RingCentral Phone (SoftPhone) to work on a Linux Desktop PC without having to install or use a Window Operating System to do it.

CALL RECORDINGS- I would like to request that call recordings be stored on for longer that 90 days. My company actually needs to have a service that stores call recording for at least up to 1 year. Its unfortunate that I may have to switch services because of this issue.

all of our incoming calls are showing our company name not the number of who is calling? Why did this change and how do I change it back?

We have over 100 users of Glip and within the last few days several, including myself, have been receiving an error messages "authorization required". It forces you to login and all seems normal then it reverts back to the message. If we click the "x" to close message it goes away. Any reason or solution for this? Thanks!

We have approximately 200 wired Sennheiser headsets currently in use. Many of these use a USB adapter. Will we be able to use these with our new VVX 450 hard phones if we order the Sennheiser USB adapters for them?

I am disappointed by the lack of support as well as security for the glip app. We have recently had an incident in which a new member was added to our glip app, but no one actually added them. A second incident happened this past weekend, in which a post was supposedly made by one of our employees, however, he says he did not make the post.Is there any way to see where an account was logged in from? Possible IP address? We cannot tell if this one employee's account has been hacked or if someone is able to access our account from outside. What are different security measures we can look at to ensure we are not continuing to be hacked?

I have scheduled a meeting using the Glip Mobile Phone App on Android.My calendars are synced, so I can see my Ring Central meetings and my outlook meetings in the lower panel within the meetings section of the app.However - I can only view for today and tomorrow. I want to view the meeting details for beyond this - how do I widen the view area/calendar?I'd like to invite more people to the meeting but can't access it to do so.

Account Type: U.S.When I am on a call via my RingCentral app (on iPhone), I do not receive incoming calls on either my RingCentral app or my iPhone. This is a big issue, as I need to be able to receive these calls and have the option to switch to those calls as well. I don't even get missed call notifications when this happens, the person's call just goes straight to voicemail.Device: iPhone 8iOS version: 12.2RingCentral App version: 6.2.0.1.45728

Orbi router on a 1Gb line - We have to run all our RC calls via the cell network instead of VOIP because the VOIP calls break up and chop so badly.

I am setting up an IVR where there is a prompt that asks the user to dial 1 if you know your parties extension. As an action there is no option under key press. I called suport and they suggested I create a user with no phone and then use a greeting that we record. But it really needs to either wait for the caller to enter an extension or it needs to go back to the main menu after so many seconds. I do not see a way of doing this. Can anyone give me some advice on how to set this up? It seems like something that should be standard.