Phone

We are receiving more than two dozen robocalls per day noe that we are with Ring Central. Never had this problem with AT&T. Is someone working on this? All the tech reps tell me to do is register on donotcall.gov which we have and which does nothing.

Text notifications

Good day. Not a customer yet, trying to get a good handle on things before we take the leap - we will only be using the fax services offered by RingCentral.Currently, we have multiple fax lines to our Agency, each line going to a different department. With our current electronic fax system, a single person monitors the database/inbox for their department and when a fax arrives, they forward it by email to the proper recipient. We're hoping to mirror that system and flow as much as possible.Ideally, what I would like to see happen is when a fax arrives for a specific number, that fax is forwarded via email to an account that is monitored by a staff member, who then forwards it along to the proper person. Each number would forward to a different email account, monitored by different staff. We need some level of security and separation, so none of these staff members would have access to the main database or application - all their access wou

i had an account that was disabled, and i wanted to know if there was a way to salvage any of the contact list from that account and import it to my new one?

I knew not to upgrade again. This was what happened during the last upgrade and today, in the new, I can no longer send message to more than 10 people as separate texts. Last time I fixed it by re-installing the old version - can you please send it over? (Old as in at least two prior)REQUESTS/NEEDS:1) Would love to create a GROUP for my contacts. Sending texts to 50 customers at a time is not efficient. If I could place all my customers into one GROUP, sending separately, that's preferred. (ie: Group A - 100 customers; Group B - 150 customers; etc)2) If we can't have option 1, I need to go back to sending 50 texts at at time, separately.Until then, please send me a link to the OLD version that allows me to send 50 at a time seperately.thank you!

Is there somewhere we can view a detailed list of bug fixes for a particular release? In this case, we want to know if a bug was fixed in the latest release of the RingCentral Modern App. The release notes only show the enhancements. Bug fixes are not detailed.

Why does RC Phone and Ringcentral require permission to allow rc phone to make and manage phone calls?I got RC so that I could use it separately from my personal phone, as a VOIP solution, why does it need access to my Android dialer?

I am looking when it would be happen to add a 2nd line to answer a call from a JUPITER APP because some of my clients are requesting this they can't do it on JUPITER app just with the classic one only.

Some of our users are getting the error message 'Too Many Requests Recently Sent. Try Again Later.' at the top of their Glip.Currently it seems to be about half of our users seeing this.What does this relate to, and how can we resolve this?

wondering if anyone can helpI have 4 extensions all using ring central soft phones. I can call other extensions or transfer calls to other extensions. I remember when I was setting up ring central i set it to not receive calls as they are only used for outbound, and caller ID is set to unknown. Could someone help please

While trying to login Ring central app, it says "please check your network connection and click retry to reconnect." we are using office laptop with VPN.All of a sudden, Ring central stopped working from June 30.Outlook plug in says the error message "please check your network connection and click retry to reconnect."While trying to login via chrome, provided username,password, otp it says " "sorry, we cannot recognize the device.please use other device or browser and try again."" checked internet options TLS 1.1,TLS 1.2,SSL 3.0 are checked. Tried using IE, still the same error.IE version is 11.Tried uninstalling Ring central meetings, Ring central desktop app (version 20.2) and installed the same from RC website, still same error message.We tried joining the meeting through meeting link or meeting ID, it says the error message &quo

Our company's phone transfer to RC was just completed the other day. In the meantime, the desktop app and mobile app had shown temporary phone and fax numbers. We were told that once the transfer was complete these numbers would update.The mobile app has updated to the correct numbers but the desktop app has not. How can this be fixed?

Under Auto-Receptionist I do not have the options of IVR Menu and IVR Editor. How to I change to multi-level?

I work from the UK and have a UK number making calls via the desktop windows phone to other UK numbers. I am wondering if I travel to France will I still be able to make calls from the same app without changing the number and still using the same desktop system without incurring additional charges?

Hi Team,Requesting for an updated list of recommended routers and if possible, switches, as well. One of my customers wants to have an updated list. If we already have one, kindly send it to me. Thank you..

US account, RC case number:11046551,Software version of Polycom VVX 250 phones: 5.8.2.4732Plantronics Blackwire 3215, 3220, and 3225 headsets connected directly to the phone via USB.After spending 3 hours on the phone with RingCentral support, (who tried as hard as they could and had engineers from Polycom/Plantronics headset and phone division on the line) we eventually failed in our goal of having our Plantronics Blackwire 3000 series headsets volume persist between phone calls on any of our phones.After reading information on other posts it looked like the problem may have been a configuration setting with the headset parameter<Volume voice.volume.persist.headset="1"/>If 0, the headset receive volume will automatically reset to a nominal level after each call.Above is the defaultIf 1, the volume for each call will be the same as the previous call.

We are using the RingCentral Standard Canadian.I'm about to start the porting process for our direct dial numbers and our main company numbers. I've already setup our current system to handle the forwarding, but once I've started porting them I want the RingCentral system to be able to show our current DDI's and company number as the outgoing caller ID instead of using the temporary numbers in RC.Will I get this as an option once I start porting?

I've been experiencing latency issues while using the RingCentral Phone for Windows/Mac and being connected to WiFi. How can I fix this?Latency(also known as delay) refers to the time it takes a voice packet to reach its destination and is measured in milliseconds. Latency of 150ms or less (one-way) is generally acceptable. Latency greater than 150ms (again, one way) adversely affects the call quality experience.Your network bandwidth and setup greatly affects whether or not you experience latency or reduced QoS (quality of service).It's important to check your

I am trying to find a fax that I send 1.5 months ago. I can't find it. How can I see this?

We would like to use RingCentral and Teams to schedule conference calls like Webex Teams. We are using the latest Ring Central desktop app and I have created a team. It does not seem to offer a schedule option to schedule a Teams conference call. Does anybody know if this is even possible and if not can this be added later as a feature?

I have a US account, only ever used for faxing. Tried to send a fax yesterday, the desktop app and the web app did not give me the compose fax option. Can see old faxes, but no way to create a new one. Even tried fax to email and it gave me this message "The fax you submitted on Tuesday, June 30, 2020 at 12:55 PM could not be sent because your account doesn't have fax sending capabilities. If you would like to use this functionality, please upgrade your account and resubmit your fax or contact our customer support." Can anyone help? Was supposed to get a call back yesterday according to support but haven't heard anything

Android cell phone on Verizon WirelessRingCentral Office Standard PlanFor either the RC Phone app or the Ring Central app (I'm honestly not sure why there are 2 apps?), how can you force all incoming calls to come through the standard carrier voice network, and not utilize VOIP? VOIP can be inconsistent when driving on the road, and Verizon has a strong network for voice. So I would much rather use my carrier's standard voice network/carrier minutes for all incoming and outgoing calls, and totally skip the VOIP option all together.In the RingCentral app, there is a setting for outbound calls "Use Only Carrier Minutes" which is great. But this only affects outbound calls, not inbound calls.In RC Phone, when I click to turn off the "Data (VoIP) Calling" setting, incoming calls no longer ring my phone, and I just get a missed call notification.In my testing, I was able to

The URI rcmobile worked for the Ring Central Phone app but does not work for the RC App. Since the RC Phone app is being retired and replaced by the RC App, this rcmobile URI needs to be updated to work correctly with the RC App. This is a critical problem that needs to be addressed. This rcmobile URI allows for third-party apps to call out using Ring Central. This is a big deal.Here is the Ring Central link: https://developers.ringcentral.com/guide/voice/uri-schemeHere is the Cloze link that describes the same code/line that needs to work with the RC App: https://help.cloze.com/help/how-do-i-call-or-text-via-ringcentral-from-clozeThese two lines of code need to work wi

How can the new RingCentral app be forced to launch at startup? I don't see the toggle switch (that is available in RingCentral Phone) in this new app. Thank you.

We don't always receive the recorded voicemail message in email, only the text. They were coming through fine but have now stopped.