Is it possible for an agent to answer another call when he's on a call?

1 reply
197 views

phone

Mary-Community_Moderator

Community Manager

Hello Andres,

If a call is directly to the user, there is a call waiting. But if this is a call coming from the queue, the second call will be received by the other members of the queue.

Sign up

Login with SSO

Login to the community

Login with SSO