Is it possible for an agent to answer another call when he's on a call?

Forum|Forum|6 years ago
June 7, 2020
1 reply
193 views

phone

Mary-Community_Moderator

Community Manager

Hello Andres,

If a call is directly to the user, there is a call waiting. But if this is a call coming from the queue, the second call will be received by the other members of the queue.

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