New Participant

Question

Long delays receiving voicemails via email

Forum|Forum|6 years ago
July 1, 2020
12 replies
1783 views

On both our main line and individual extensions, when someone leaves a voicemail it is taking about 40 minutes for the email to be sent. We are using multiple email hosts (Gmail as well as a corporate email server) and all are experiencing the same delay, so the issue is definitely on the RingCentral side.

Is anyone else experiencing this? We have requested support on this issue multiple times, but RingCentrlal continues to want to blame our side.

This delay is unacceptable and is costing us business. Our stated return call times on a voicemail to our main number is 5 minutes and there is no way for us to meet that right now.

E

eric-hoffman1

New Participant

Yes, it is a known issue, and my company has been dealing with it for months. Incredibly frustrating.

E

eric-hoffman1

New Participant

It happens with my mobile app and RC Phone app on my desktop as well. I never use the web portal.

J

judi-ashley

New Participant

I can no longer send meeting invites from via Gmail. Get Gmail server connection email message. This started after app update. All working just fine so not sure why it had to change

M

michel

The First Step

Have either of you logged into the RC web portal and confirm that the voice-messages are showing up in there immediately? This will just confirm whether its the RC notification-email service or the the voice-messaging function that is causing the delays.

We have built our own email notification service that uses the RC API functionality. We did this originally to provide more customized rules for how / who we send notifications to (including our own archive) But we also don't rely on the RC email notifications.

N

neel-kothari

New Participant

Yes I am getting this issue as well. IS RINGCENTRAL GOING TO RESPOND?

C

craig-richardi

New Participant

I am having this same issue. Has RC fixed this for anyone yet?

N

neel-kothari

New Participant

They have not fixed it. The issue is the Voicemail-to-Text feature. If you turn that off in your RingCentral extensions, then it works instantly to get email notifications (you still get the attached voicemail file). I am complaining with RingCentral about this and going to ask for a credit to my charges.

H

Holly2901064020

The First Step

We had this issue on October 12, 2020. Beginning around 8:15 AM Central Time, it was taking 1.5 hours for voicemails to be delivered. Over the next 2 hours, the delays slowly decreased until we were back to a 2 or 3 minute timeframe before we received the voicemail email. Did anyone else have issues during this timeframe?

A

Anonymous

Hello @Holly Wallace, apologies. I would highly suggest opening a case HERE, and our phone support will investigate it for you. Thank you for your patience in this matter.

C

Cote_Business57489449

The First Step

Hi Holly, you will need someone with programming skills to use the RC API. It is found at developer.ringcentral.com and you require a premium or enterprise account to use it.

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