Long delays receiving voicemails via email

Forum|Forum|6 years ago
July 1, 2020
12 replies
1783 views

On both our main line and individual extensions, when someone leaves a voicemail it is taking about 40 minutes for the email to be sent. We are using multiple email hosts (Gmail as well as a corporate email server) and all are experiencing the same delay, so the issue is definitely on the RingCentral side.

Is anyone else experiencing this? We have requested support on this issue multiple times, but RingCentrlal continues to want to blame our side.

This delay is unacceptable and is costing us business. Our stated return call times on a voicemail to our main number is 5 minutes and there is no way for us to meet that right now.

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E

eddie-fesperman

The First Step

Once again another non-answer accepted by the moderators. This is such a joke. RingCentral, DO YOUR JOB and fix the problem. This is a long standing issue and needs to be addressed. Asking customers to "open a ticket" isn't acceptable. The support reps seem to have no idea that this is a known issue and are not competent enough to look up the information in your systems. Customers are subjected to a lengthy runaround when they try to open a ticket on the issue because the reps try to deny that the problem exists and use the typical "blame the customer" tactics to try to avoid dealing with upset customers.

BeckyH

Community Manager

All - Our understanding is that this issue has been resolved.
If you are continuing to experience an issue, please reach out to us directly at Community.Support@RingCentral.com and we will escalate it as an incident for the attention of our teams.

I understand your frustration and ask that you work with the Community team to move this up the chain.

Please include your account information in your email so we can directly tie the issue to your specific account.

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