macOS Universal Application - Apple Silicon M1

Checking macOS "Activity Monitor" on my M1 MacBook confirms that the application type is "intel". Possibly wrong package was posted to the website?

I also have a desire to utilize this on my M1 Macbook. @Becky-Community_Manager

Even if it's not out yet, having a general ballpark idea when it might be released will be very helpful. Open to beta testing as well. The current version runs sluggish on Apple Silicon and we are eagerly looking for improvement.

As of today 1/24/2022, I do see the M1 Mac version is available for download.

I downloaded and installed this version (arm package) and it still shows up as an Intel application

Version: 22.1.10.305 Web, 21.4.30.2576 Mac

Date: 2022-01-19 07:59:49

This worked for me, go to

https://support.ringcentral.com/download.html

Download and install the Mac for M1 version.

I found that I had to completely uninstall the old app and then install the M1 version in order for all the old setting to be replaced so that the application registered properly. I would suggest uninstalling before installing the M1 version. Even better if you can do a deep uninstall and get rid of all the extraneous files (using something like https://cleanerone.trendmicro.com/cleaner-one-pro-for-mac)

Ok.. here's what I found. Once you've installed the M1 version if you check it shows it's an Apple version.

HOWEVER,

If you go into the preferences and check the version you will see the following message:

The update it installs, puts it back to the intel version. So if you quite the app, it reverts back to the intel version (or if you hit that restart to update button, either restarting manually or hitting the button makes it "update" back to the intel version).

OK @Greg Conner I see what you mean. I am now having the same issue. The app correctly installs with version 22.1.10.305 Web, 22.1.10.38 Mac but then after the app is restarted it "updates" and reverts to version 22.1.10.305 Web, 21.4.30.2576 Mac (the Intel version).

Is there someone in this forum who can address this issue? I will also report it to the support desk.

@Becky-Community_Manager - are you going to follow through on this or should we be contacting support directly?