Message number indicator (red dot with a 1) will not go away even if all message are read

Forum|Forum|7 years ago
July 8, 2019
5 replies
2474 views

Using Glip v 19.05.2 (E. 2.0.14) Build 958. When I receive a message, the red indicator will appear on the taskbar icon. Once read it should go away. It usually did, but now, it will not go away no matter what I do. I have rebooted, checked my groups/users for any pending messages and nothing. It still keeps coming back. Now I can't tell if I have a valid new message or if it is the phantom message. Please help!

ringcentral app

B

bart

Author

The First Step

It finally went away after several days. Looked to be the phone indicator because it now has a (1) next to phone, clicked on it, and several seconds later the red dot disappeared. Glip says it updated but it still has the same version numbers as above. Who knows....???

K

kim-hilton

New Participant

My new calls are ALWAYS being tripped. As someone who likes no new message notifications, this drives me CRAZY!! The best way I found to make it go away is to go to the phone "team," and click back and forth between the call and voicemail tabs. This may (and I mean may) make it go away temporarily. It will likely come back. This is infuriating to me.

S

stephanie-wadlinger

New Participant

This reply was created from a merged topic originally titled Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't.... Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't have any unread Glip messages or missed calls? I have tried logging out and restarting the Glip application and it is cleared, but as soon as new messages start coming in, the red 2 appears again. Can anyone help with this?

J

Jessica H.

Community Manager

This is a known issue, especially with Apple products. Our product team is aware of what is happening and it is on their radar to fix!

A

aubrey-spath

New Participant

I experienced this recently - I opened the RC messaging app on my phone and it showed me the "unread" message there even though it wasn't showing on my desktop app. I viewed the message on my phone and the unread indicator disappeared from the desktop app. Good luck!

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