Message "Switch call to this device" keeps popping up in the desktop app

29 replies
4993 views

Account type: US

Desktop version: 9.4.3-29474

I started having this issue in the last week. After a call ends, I get a green button in the RingCentral for Windows desktop application asking if I want to switch call to this device.

There isn't another active call. If I click the "Switch" button, it tries to perform the action but I just encounter dead air. The phone number listed in the popup changes over time (often, it's the number from my last call).

If I do nothing, the green button will often disappear on it's own.

Anyone else encounter this? Suggested solutions?

P.S. Already rebooted, so that isn't a solution. ;-)

phone

S

saadet.swift

The First Step

Hey Danp,

I've heard of a few cases of this occurring. It definitely needs to be investigated! Please open a case and include the debug logs (if you don't feel comfortable gathering them, your support agent can help).

A

andrew2014

Participating Frequently

This has happened to me recently as well. I think it's a bug with the 9.4.3 rollout.

S

shannon-maggs

The First Step

Same here. Started when I upgraded.

D

danp

Author

The First Step

Case created (06858341) and logs uploaded.

H

h20

New Participant

I was told by support that this was because of how we use the RC smartphone app (we had too many users). I tried to insist it was a bug, but got the brush off. GTK that it's not just us.

R

reinkemeyer

New Participant

This reply was created from a merged topic originally titled Always says I have an active call. Even when no call is active, RC says "Switch call to this device". When clicked, neither "Cancel " or "Switch" have any affect and it still says I have an active call.

D

darren-sydorko

New Participant

I am still experiencing this issue, version 9.4.3.19474

P

peter-van-diermen

New Participant

Not solved in 10.0 release.

D

dean-bolton

The First Step

Still happening