Missing Calls on Softphones

3 replies
684 views

After the update last week I have users who are not receiving incoming calls. They go straight to missed or do not show up at all until they log out and back in again. Ideas?

softphone

S

saadet.swift

The First Step

Hey BRELLENTHIN,

There are a few things to check when Troubleshooting Calls Going Straight to Voicemail - check these out and let me know how it goes!

S

sunset-homes

New Participant

It doesnt work for me

Z

zubayr-kamal

The First Step

Was this resolved? I am getting the same issue - I'm seeing missed calls that were never received. Also, some calls are showing up as the name of the extension, instead of the number itself. When I press the info button only then do I see the actual number from where the call came from - this never used to happen before:

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