Solved

Missing voice recording

Previously there was a voice recording of a conversation, now it is not showing. How can I retrieve it?

Best answer by Mary-Community_Moderator

Hi @Tracey Ashton,

Call recordings are stored for up to 90 days and are automatically deleted after that period. You can review the details in the Data Retention Policy here: https://support.ringcentral.com/article-v2/RingCentral-data-retention-policies.html?brand=RingCentral&product=RingEX&language=en_US

If your recording is still within the 90-day window, feel free to let me know and I’ll be happy to help.

+3

Hi @Tracey Ashton,

Call recordings are stored for up to 90 days and are automatically deleted after that period. You can review the details in the Data Retention Policy here: https://support.ringcentral.com/article-v2/RingCentral-data-retention-policies.html?brand=RingCentral&product=RingEX&language=en_US

If your recording is still within the 90-day window, feel free to let me know and I’ll be happy to help.

Thank you for your response

The recoding was more than 90 days old.

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