my mobile is not ringing at the same time as the phone on PC any idea's

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my mobile does not ring when call coming in although it rings through my PC I need to be able to have the choice to answer either mobile or PC is it a settings thing?

call forwarding

Mary-Community_Moderator

Community Manager

Hi Michelle,

Make sure that your mobile app has the same login with your desktop. Try to uninstall/reinstall your app as well.

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