New call, browser opens www.goole.com

3 replies
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We are using RingCentral app for Teams with the RingCentral for Teams Desktop Plugin. We have users when they receive a call their browser opens a new tab to www.goole.com. Just started today and it is happening to several users. I have verified they do not have RingCentral Desktop app installed, and the "Launch an external app or website for incoming calls" is not a setting in the Teams RC app. How do I resolve this for my users? Also, why was this turned on in the first place?

ringcentral app

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info-163

New Participant

check this thread - nothing has worked for me yet but for a few it has https://community.ringcentral.com/questions/119138/why-opening-browser-starting-today.html

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pegchappars

New Participant

Our users have the desktop RC app and this was turned on for many (but apparently not all) on 3/22/24. Same thing - Launch and external app.... and set to https://www.goole.com

Thankfully we can "manage" it at the user level and at least toggle it off. What happened from RingCentral they have not answered.

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rramsey

New Participant

You can go here and vote for them to allow admins to toggle the Launch an external app... at a company level: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017498-ability-of-the-admin-to-configure-launch-an-exter

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