Overflow calls based on defined time period?

Forum|Forum|7 years ago
May 31, 2019
1 reply
156 views

Is there any way to only overflow calls to another queue during certain defined hours of the day?

phone

S

saadet.swift

The First Step

Hey Amy, one thing you could do is create a Custom Answering Rule under the Call Queue that is based on Time/Date & forwards to another Call Queue extension.

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