Phone keep losing service

Thank you for the additional update. We haven’t seen the issue for a few weeks on our side either. We haven’t made any changes to any of our phones or our network. It does seem that something has been resolved on the RingCentral side. I spent countless hours combing through our entire network to try and find the issue as they repeatedly told me that it was an issue on our side. I was also informed multiple times that no other customers were having this issue, which is clearly not the case.

The lack of transparency from the support I experienced has been extremely frustrating for me and our end users. It feels like no troubleshooting took place and they just immediately blamed my network. I hope that they provide an update on this issue and what steps they took to resolve it. It would be nice to see some accountability. Okay, rant over now. I’m happy that the issue has been resolved for now. 

Thanks again! 

A reasonable rant, ​@ShaunJ.90!
Please reach out to us if you aren’t getting what you need. ​@Mary-Community_Moderator or myself can help to push things along or escalate as needed. 
Glad things are sorted for the time being!

Has RingCentral resolved this issue or not? I now have a customer complaining of intermittent no service issues on their Mitel 6900 series phones. I also saw it happen on my 6930 phone just yesterday. Did this get fixed or not?

The last we heard about this was 7 months ago, so I’m guessing this was resolved for the above customers, but we’re happy to look into this. 

Have you opened any cases yet?
 

Not yet. Still gathering info from customer. More to come! Thanks for the quick response! :)

Well, let us know if we can lend a hand!