The First Step

Phone keep losing service

Forum|Forum|10 months ago
October 21, 2025
37 replies
1780 views

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this.

We have unassigned the desk phones and reassigned them and that has fixed the issue for some but not all.

As this is happening to several of my clients thar are in different areas and different internet providers and that it is random phones and not all phones we can not find what is causing this issue.

All network requirements are met.

Show previous replies

BeckyH

Community Manager

Not yet. Still gathering info from customer. More to come! Thanks for the quick response! :)

Well, let us know if we can lend a hand!

J

jfr139

New Participant

+1 For this issue.

We’ve had this issue for a while and it's getting worse and more frequent. RingCentral has not addressed this issue. We are using Mitel 6940 and 6940w phones and both have had the issue, but not all at the same time. Seems to have progressively gotten worse over the past month (RingCentral pushed out a firmware update in September) Nothing is pointing to Internet or connectivity issues on our end. I’ve confirmed 2 other organizations in our Town that use RingCentral and have had the same issues (the City and School District)

RingCentral needs to take this seriously.

we are having similar issues with Mitel 6920 phones have you found any answers.

G

Gaveni

New Participant

No answers yet. We have been somewhat lucky in we have well over a thousand 6920’s, 30’s, and 40’s out there from the migration from Mitel Cloud Connect.

J

jfr139

New Participant

No answers yet. We have been somewhat lucky in we have well over a thousand 6920’s, 30’s, and 40’s out there from the migration from Mitel Cloud Connect.

yes, we migrated from Mitel director, and the issues are some phones drop others stay up and the app continues to work even when the phones go to no service

C

cyclingfox

We are having this same issue. We thought the firmware update on August 26 resolved the issue, but it did not.

H

hsevak-1

New Participant

We are experiencing constant random phone updates and any phones with DECT headset keep losing the headset. If I do a Advanced-Diagnostic-DECT Headset - Reset then the headset comes back for a few hours but then disconnects again.

Mary-Community_Moderator

Community Manager

Hi everyone,

Thank you all for taking the time to share your experiences and report these issues. We appreciate you providing the details and examples, as they help us better understand the concerns being experienced across different setups.

Rest assured, we’re compiling and sharing this feedback with our internal team for further review and investigation.

In the meantime, please continue working with our Support Team and keep your cases documented, including any troubleshooting steps and changes you observe. This will help ensure we have the necessary details for further investigation.

Thank you again for your patience and for sharing your feedback with us!

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