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The First Step
October 21, 2025

Phone keep losing service

  • October 21, 2025
  • 34 replies
  • 1598 views

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this.

 

We have unassigned the desk phones and reassigned them and that has fixed the issue for some but not all. 

 

As this is happening to several of my clients thar are in different areas and different internet providers and that it is random phones and not all phones we can not find what is causing this issue.

 

All network requirements are met. 

    34 replies

    BeckyH
    Community Manager
    Community Manager
    July 24, 2026

    Not yet. Still gathering info from customer. More to come! Thanks for the quick response! :)

    Well, let us know if we can lend a hand!
     

    New Participant
    August 5, 2026

    +1 For this issue.

    We’ve had this issue for a while and it's getting worse and more frequent. RingCentral has not addressed this issue. We are using Mitel 6940 and 6940w phones and both have had the issue, but not all at the same time. Seems to have progressively gotten worse over the past month (RingCentral pushed out a firmware update in September) Nothing is pointing to Internet or connectivity issues on our end. I’ve confirmed 2 other organizations in our Town that use RingCentral and have had the same issues (the City and School District)

    RingCentral needs to take this seriously.

    we are having similar issues with Mitel 6920 phones have you found any answers.

    New Participant
    August 5, 2026

    No answers yet. We have been somewhat lucky in we have well over a thousand 6920’s, 30’s, and 40’s out there from the migration from Mitel Cloud Connect. 

    New Participant
    August 5, 2026

    No answers yet. We have been somewhat lucky in we have well over a thousand 6920’s, 30’s, and 40’s out there from the migration from Mitel Cloud Connect. 

    yes, we migrated from Mitel director, and the issues are some phones drop others stay up and the app continues to work even when the phones go to no service