Please help me understand this...

2 replies
262 views

According to this screenshot, this call was MISSED, but has a length of 4 minutes and 28 seconds. Am I reading this correctly? What does that mean?

phone

J

Jessica H.

Community Manager

Hi Lisa,

I think this may be an instance of where the call was missed by this extension, but was answered by another member in the queue, and then the call was 4 minutes and 28 seconds long. The screenshot is a bit of a limited view, but does this sound like it may be your situation?

L

lisa11221

Author

The First Step

Thank you for your help, Jessica.

It was not answered by another extension, however. This call came in outside of our office hours, so no one answered it.

Does that make sense?

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