Queue name question.

Calls come in to a Call Queue for example SUPPORT. Agents see ‘incoming call for SUPPORT’

We have a second queue called EXECS that is set to forward all calls to SUPPORT

But the agents in the SUPPORT queue need to know the call is intend for EXECS and answer accordingly.

But it doesn’t - every call displays ‘incoming call for SUPPORT’

In a previous life (Teams) I seem to remember a setting called ‘preserve call forward header’ or similar, or maybe something to do with P-Assert?

Help.

Best answer by robbo

Use queue overflow instead of call forwarding on no answer, it should preserve the name

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The First Step

Use queue overflow instead of call forwarding on no answer, it should preserve the name

Got it working after a lot of experimenting ………………. thank you

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