The First Step

Question

Ringcentral App Beta

Forum|Forum|6 years ago
April 15, 2020
12 replies
1979 views

So I brought up the Ringcentral App (Windows 10) today and got a popup asking if I wanted to try out the beta. I went ahead and clicked OK and got a popup window to sign in. We use Google SSO and was in the process of doing that but got error saying the browser wasn't supported (my guess from 2FA - we use hardware USB keys and usually have to 'Try Another Way' for non Google apps). Anyway - I closed the windows to try again, but cannot find anywhere to access the beta version in any of the menus or screens. Is the popup the only way and if it doesn't work the first time you can't try it?

ringcentral app

A

arthur-ng

Employee

Hi Everyone,

RingCentral is trying to launch a new beta test for existing users, if you missed the first popup that's alright !

please head over to app.ringcentral.com and type in your credentials and you will be able to use the brand new RingCentral app!

Thank you for your support!

R

rob-larose

The First Step

Is this available only through the web GUI? What about the desktop app?

N

nic

The First Step

Where is the best place for beta feedback on the web app. Id LOVE to see ringout added.

N

nic

The First Step

And where did the dashboard/calendar go to?

I

it-xpress

Author

The First Step

The contact sync for texts is working - that alone makes it wonderful! But yes ringout would be the final puzzle piece for us to stop using RC Phone.

I

it-xpress

Author

The First Step

One tip for folks - if you want an 'App Like' experience from the beta (or any web app really) and you use Chrome? With the RC beta app tab open, go to the 3 dot menu, select More Tools -> Create Shortcut and make sure you check the 'Open As Window' checkbox and it'll make an icon appear on your taskbar. Right click it and select 'Pin to taskbar' and you can start it in it's own window from there every time.

I

it-xpress

Author

The First Step

Not sure where you all want feedback - but the beta app suffers from the same problem RC Phone via the web had. If you type fast, you lose characters. For a while I used a ChromeBox as my primary desktop and it drove me crazy - type too fast for a text and it would miss letters. Never an issue in the thick clients. But already having that issue in the beta. I'm losing letters constantly. Otherwise liking it so far...

A

arthur-ng

Employee

Hello Everyone,

Feel free to submit ideas and feedback by clicking on your profile > Share idea!

We are looking forward for feedback related to the new app. Thank you!

T

tcs-it

The First Step

Hi Arthur,

I've been looking through the beta app. Is there going to be a dedicated tasks panel added like the current desktop app? My company utilizes RC tasks extensively for project management and I don't see a similar tasks panel in the current beta.

Thanks!

A

arthur-ng

Employee

Hi @bryan,

This feature gap will come in Q3, 2020.

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