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October 19, 2020
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Set After Hour rule for routing of notifications

  • October 19, 2020
  • 1 reply
  • 258 views

Is there a way to set different notification rules for SMS messaging for after hours/weekends/holidays? Would like to notify the Manager on Call of all SMS messages that come in. We have missed a few text messages that came in Friday night but we didn't see them until Monday. Just learned how to "manually" set up notification rules to rectify the issue. Trying to figured out if there is an automatic setting so that we don't have to manually set this up every Friday.

    Best answer by

    Hello @kee! Apologies, there is no automatic settings for it. I would highly suggest posting this request in our idea hub! I will also share this with our Product Manager. Thank you!

    1 reply

    Answer
    October 21, 2020

    Hello @kee! Apologies, there is no automatic settings for it. I would highly suggest posting this request in our idea hub! I will also share this with our Product Manager. Thank you!