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The First Step
Nov 3, 2024 8:10 PM UTC
Question

TCR SMS Campaign registration frustration

Read all I can find on this but no help found on this issue.

Being a psychiatry practice, we can not allow public access to our private Electronic Medical Records (EMR) server.
So my question is; how are we to complete the website section of the TCR?

    13 replies

    DavidJayThe First StepAuthor
    The First Step
    Nov 4, 2024 7:13 PM UTC

    Portions of my Draft registration form are now empty, greyed out or cannot be edited.  
    How do I fix this?

     

     

     

    ccupani
    The First Step
    The First Step
    Nov 4, 2024 7:44 PM UTC

    The Ring Central TCR registration is a NEVER ENDING loop of BS. They do not approve on purpose.

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Nov 4, 2024 9:25 PM UTC

    Hi @ccupani 

    Let us assist you with your TCR issues! Please provide the information below via DM, and we’ll have a team member reach out to help.


    Name:
    Contact #:
    Contact Email: 

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Nov 4, 2024 9:32 PM UTC

    Read all I can find on this but no help found on this issue.

    Being a psychiatry practice, we can not allow public access to our private Electronic Medical Records (EMR) server.
    So my question is; how are we to complete the website section of the TCR?

    Hi @DavidJay, please provide your information thru DM as well.
     

    Name:
    Contact #:
    Contact Email:

    The First Step
    Nov 27, 2024 11:32 AM UTC

    The Ring Central TCR registration is a NEVER ENDING loop of BS. They do not approve on purpose.

    Agreed.

    I am trying to get tcr sms registered. I have submitted the form several times and they seem to come up with a different excuse each time. I only want it for communication with my clients and not have to use my cell phone.

     

    Now I'm stuck on privacy policy,  which I have sent the link to several times and Call to Action.  I'm not using it for marketing, only communication with my current clients only.

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Nov 27, 2024 3:20 PM UTC

    The Ring Central TCR registration is a NEVER ENDING loop of BS. They do not approve on purpose.

    Agreed.

    I am trying to get tcr sms registered. I have submitted the form several times and they seem to come up with a different excuse each time. I only want it for communication with my clients and not have to use my cell phone.

     

    Now I'm stuck on privacy policy,  which I have sent the link to several times and Call to Action.  I'm not using it for marketing, only communication with my current clients only.

    Hello ​@indytycoon, I have responded to your direct message. 

    The First Step
    Dec 1, 2024 7:08 PM UTC

    We are having the same issue unfortunately. We have done everything that was asked by RC and were denied 8-10 times even though we followed their specific instructions on everything multiple times. 

    We are now having problems with the webform. 

    I opened my own ticket if anyone here has any ideas please let me know. I’d be interested to know how to get through this properly:

     

     

    New Participant
    Dec 2, 2024 5:17 PM UTC

    Yep, same issue.  I am soooooo frustrated.  Are you all getting charged $18+ every time you have to resubmit?  I was never told when moving my phone line over that we had to register for SMS, let alone it would take forever, if it ever gets approved.  Seems like a scam to me.  Anyone have any other options they recommend for Fax, phone, telehealth, SMS?

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Dec 2, 2024 6:51 PM UTC

    Yep, same issue.  I am soooooo frustrated.  Are you all getting charged $18+ every time you have to resubmit?  I was never told when moving my phone line over that we had to register for SMS, let alone it would take forever, if it ever gets approved.  Seems like a scam to me.  Anyone have any other options they recommend for Fax, phone, telehealth, SMS?

    Hello ​@RiverHyla,

    Please send me a direct message so I can assist you with your concerns and escalate them to one of our TCR Escalations Team representatives for further support.

    Looking forward to your message!

    New Participant
    Dec 2, 2024 10:05 PM UTC

    ​@Mary-Community_Moderator 

    I just sent you a PM as well. I need assistance with TCR Registration, and my account manager hasn’t been very communicative or helpful. 

     

    Thank you!