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New Participant
May 28, 2020
Question

Unable to Delete Voicemails on Desktop Portal

  • May 28, 2020
  • 2 replies
  • 339 views

I am a system admin. we are using Phone System - Groups - Other to manage a general voicemail box. For the past two weeks, I have been unable to delete voicemail messages. I get an error message that the request cannot be completed at this time. Has anyone else experienced this? How can I fix the issue?

    2 replies

    Participating Frequently
    May 28, 2020
    I did when I tried to make a change to a group.  Finally gave up after a day and opened a ticket w/Support and they determined I had to re-build group from scratch, which I did, and it fixed it.  They did not say what caused it.
    The First Step
    May 28, 2020
    For what it is worth, whenever I see that message, it is always related to a permission/login issue - especially if I have logged in as another user and left my admin portal open in the same browser. You can only have one user open at a time in same browser, and it messes with permissions when doing what I suggested. In these cases, I have to log out of my lower permission user and then get out of my admin portal and log back in. That fixes the request cannot be completed at this time error - every time. I don't know if your scenario is anything like that, but throwing it out there just in case.