Voicemail Message Length

The fix for me was to turn on: “Block robocalls on toll-free numbers” in the Admin account under Auto-Receptionist/General Settings.  

Hi Crystal - any idea when this issue may be fixed? My callers are still being able to leave 8 and 9 minute voicemails. They are legitimate clients and not spam, but clients talking for almost 10 minutes. 

Hi ​@ChristineE,
 

The fix for this Known Issue has been included in our upcoming release version. Please refer to the details below.

• Known Issue Ticket Number: RC-63273
• Status: Fix Release Scheduled
• Release Schedule: Q2 2025

This ‘known issue’ is still not fixed on my account and I am STILL getting 10-12 minute long voicemails.

Also- will you be refunding your customers who were charged an extra $20/month for ‘calling credits’ when it was Ringcentral’s glitch?

I am getting these as well. I just had another 14:27 blank voice mail and immediately after that, I got the $20 bill for calling credits. Over December & January, I received at least 4 separate calling credit charges due to these constant 14 minute blank voice mails. I too would like to know about refunds for these “overages”. 

When is the Q2 2025 update going to be released?  We too have users with very long (over 3 minute) voicemails.  I called support and they said the limit for voicemail length is 3 minutes and can’t be changed, but have screenshots of over 4 minute voicemails.

For an update, the agent said that the “feature” will be disabled so that we will no longer get voicemails that are over 3 minutes.  This should be communicated to admins or able to change the time limit in the portal, which cannot be done.  

When will this “bug” be fixed??  We just had a 15+ minute voicemail left and are getting many over 5 minute messages still.  It’s incredibly annoying that this has not been fixed after reading through all these messages.  Now I’ll need to see if we are being charged for overages as well.

​@MDelong ​@jiggs This bug has been resolved according to our Product Team. 
Since that is the case, I would encourage you to reach out to support and report this bug. 
There might be a quick fix that Support can assist with and, if not, the Product Team needs to know so they can revisit the issue. 

Still happening. Received two calls last night from the same number, leaving 8 & 10 minute voice mails of background noise and typing. This is out of control.