Voicemail Message Length

I can back up ​@mperry and assure you that the bug is not fixed. Just in the last week we’ve received voicemails of 14:42, 9:21, 9:21, 8:15, 8:42, 13:04, 9:17, 9:31, 9:47, 8:10, and 8:43. Each contained random background noise on a 30-second loop, so there is absolutely intent.

As was mentioned above, the only benefactor of intentionally running up minutes on my 800 number is the carrier, so the fact that the very same carrier is making us jump through hoops to find a solution to a problem that was reported 6 months ago is a bit concerning.

​@mperry ​@mikeb-1 
Please create cases for this issue. The support team will funnel your concerns to the Product Team for review. If you already have cases, but share your case numbers with me and I will further escalate. 

Hi, this is still an issue. I regularly receive 10-15 minute voicemails from clients. These are NOT random or spam calls. There needs to be a voicemail time limit set, or the user should be able to adjust/set a limit on their end.

I’m sorry to hear this, Eliza. 
Do you have a case open? DM myself or ​@Mary-Community_Moderator and we can look into where your case stands. 
If you don’t, I would recommend opening one. Then please do circle back and we can help to get it in front of the right teams. 

Hi ​@BeckyH  and ​@Mary-Community_Moderator !

To address the reply made by ​@BeckyH to my previous message and the question she recently asked ​@ElizaS :  I have opened cases regarding this issue. Twice.

The first time, I called support and was told they would look into it. Shortly after the call ended, the case was marked “resolved and closed” and I received no further communications.

The second time, I submitted a case through the online portal and even attached a detailed call log showing dates, times, phone numbers and durations of the offending calls. That case was marked “resolved and closed” within hours — again, without any contact from anyone at RingCentral and no explanation or details given. When I reopened the case to request clarification, it was closed almost immediately a second time.

So while I appreciate the advice to open cases, RingCentral support has shown no willingness to speak to a customer about resolving this issue. 

For context: this past weekend alone I logged 1 hour and 52 minutes of junk voicemails. Since January, that’s 553 calls totaling nearly 14 hours.

Mike, please send me a DM with your contact info and I can help facilitate. 
 

This is happening to use over the past couple of months. RC has charged us over $2000 for these overages. We have not been able to reach someone at RC to help fix this issue. Instead, our account manager reached out and offered to sell us a package at $400/month to ‘save’ money. This is customer service at its worst.

Hello ​@KhoaTran, let me help you get this issue fixed. Please send me a direct message with your RingCentral number. Thanks!

Hi,

We have a contract With Ring Central and have a user on our end who recently got a 15-minute Voicemail. Is there a way to change this? 

​@EdgarC, RingCentral was able to help us with this issue by limiting the voicemail length to 3 minutes. We had an 800 number that was constantly receiving spam calls  with 20 minute voicemails. We still get those robo calls, but at least now the VMs are 3 minutes and we have only had 1 overage charge since they did that (it used to be an overage charge every other day!!!). It’s not a perfect fix, but I works well enough for us.