The First Step

Voicemail Message Length

Forum|Forum|1 year ago
December 19, 2024
33 replies
1996 views

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

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Mary-Community_Moderator

Community Manager

Hi,

We have a contract With Ring Central and have a user on our end who recently got a 15-minute Voicemail. Is there a way to change this?

Hello @EdgarC, you may send me a DM with your RingCentral account details and your contact information, and I’ll be happy to submit a ticket on your behalf.

D

Deanf1

New Participant

How do we limit the calls to 3 minutes?

We receive minimum 8 calls a day after hours leaving blank messages for 8, 9, 12, 15 minutes. Then Ringcentral charges us extra because we went over the phone limits - are we sure this is not RingCentral making these robo calls to boost revenue.

We have called, emailed RingCentral with no resolution.

It seems in this technology age with AI options on our call systems, but we cannot limit our voice messages for 3 minutes max? How is this possible?

Mary-Community_Moderator

Community Manager

How do we limit the calls to 3 minutes?

We receive minimum 8 calls a day after hours leaving blank messages for 8, 9, 12, 15 minutes. Then Ringcentral charges us extra because we went over the phone limits - are we sure this is not RingCentral making these robo calls to boost revenue.

We have called, emailed RingCentral with no resolution.

It seems in this technology age with AI options on our call systems, but we cannot limit our voice messages for 3 minutes max? How is this possible?

Hi @Deanf1,

you can submit a ticket to our Tech Support team for assistance with this. They have the ability to update it for you.

You may submit a ticket here:
👉 Submit a support ticket

Once submitted, the appropriate team will review your request and get back to you.

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