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veronica-alvarez
New Participant
Mar 19, 2019 9:40 PM UTC
Question

when forwarding GoogleVoice# to ringcentral#,call is still going to GV#voicemail.Can that be changed to go to ringcentral voicemail instead?

when forwarding GoogleVoice# to ringcentral#,call is still going to GV#voicemail.Can that be changed to go to ringcentral voicemail instead?

3 replies

The First Step
saadet.swiftThe First Step
The First Step
Mar 21, 2019 1:17 PM UTC
Hey Veronica, are you in the middle of the porting process? Could you provide more details about what's going on?
claudia-baturone
New Participant
Jun 14, 2019 9:07 PM UTC
Hi. I'm having the same problem. I have a Google Voice number, to which I have linked the RingCentral number. However when I call the GV# it doesn't forward to RingCentral. How can this be solved? Thanks.
The First Step
saadet.swiftThe First Step
The First Step
Jun 20, 2019 1:49 PM UTC
Hey Claudia, sounds like a configuration issue on the Google Voice side. Unfortunately we don't have control over 3rd party phone numbers that are being forwarded to our system. I'd talk to Google Voice about it :)
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