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The First Step
jay123456789The First Step
The First Step
May 28, 2019 7:00 PM UTC
Question

Why is Customer Service added to the end of every caller ID entry?

3 replies

The First Step
jay123456789The First StepAuthor
The First Step
May 29, 2019 7:15 PM UTC
Excellent, that worked! Thanks!
Community Manager
Jessica H.
Community Manager
May 29, 2019 7:40 PM UTC
You're welcome! 
Community Manager
Jessica H.
Community Manager
Jul 30, 2020 4:16 AM UTC
Hi Jay, 

With the new feature release you can customize your caller ID. If you have Queue Name selected, and your queue is named Customer Service, it'll populate :) 


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