question

Andy Brandt avatar image
Andy Brandt asked Phong Vu commented

CallOut using mobile/desktop app?

Hello, we have implemented a simple auto-dialer which uses the CallOut api to initiate a call on a specific device. It works great for any hardware phones that we have, but we are wondering if there's a way for it to work with softphones too? I got it working with the RingCentral Phone desktop app, but it doesn't appear to work with either the regular RingCentral desktop or mobile apps, or the RC Phone android app.

Basically, the issue is that they never appears in the list of devices (using RestClient.Restapi().Account().Extension().Device().Get() ), or it always shows as offline. Is there something simple i'm missing, or is what i'm trying to do not possible?

Thanks in advance!

Andy

rest api
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Phong Vu avatar image
Phong Vu answered Mark Hammans commented

Hi Andy,

Sorry for this long delayed response.

The RC mobile apps and the RC Desktop app do not register a device id so that you cannot find it from the extension device list. This is the current issue w/o a solution. I will work with the eng. team to see how we can overcome this and update you once I get a solution.

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Jannis Papapetrou avatar image
Jannis Papapetrou answered

Hi, is there maybe an update on this post?

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Chris Flath avatar image
Chris Flath answered Phong Vu commented

I too would like an update on this. Obviously with so much of the workforce working remotely and using the RC Desktop app on their laptops, the support for CallOut from the app rather than a hard phone is imperative for the API to even provide the most basic value.

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Unfortunately, it is still unsupported for the RC mobile and desktop app. For desktop environment, all you can do right now is to install the RingCentral Desktop phone app (soft-phone) and you can make a call-out from that device.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys