Tanika Wilson avatar image
Tanika Wilson asked mary-community-moderator commented

Forwarding a line to a non admin desktop

Currently I am the super admin and if we forward calls to the admin from our main line, they ring on my desktop, but I want those calls to go to another users desktop app. Is there a way I can set this up?


call forwarding
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi, @Tanika Wilson. To clarify, do you want the calls from the mainline forwarded to a user extension?

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Tanika Wilson avatar image Tanika Wilson mary-community-moderator ♦♦ commented ·

Yes. Currently I can only select, "send to admin desktop" but not to the person who actually should be getting all the calls from the main line. Is there a way to choose which desktop i want calls to be routed to?

Also the other option shows "my desktop" and i'm not sure what that means.


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mary-community-moderator avatar image mary-community-moderator ♦♦ Tanika Wilson commented ·

Would you please send a screenshot here of your current setting?

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