Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

RingCentral user unable to start a video call with employee from the RingCentral app: Host receives the message "The meeting is over. You cannot join now."

Tags: ringcentral app, video

Dec 14, 2021 at 12:39pm • 2 replies • 0 likes

Krista Lambert

My boss and I both use the RingCentral app to communicate. Normally, to start a video call with me, from within the Messages tab he simply clicks the 'Start Video Call' video icon beside my name. As of yesterday, when he does this, he gets the message "The meeting is over. You cannot join now" and the video call ends itself. I can see him calling me in our messages but cannot answer. This problem does not happen when I am the one calling him.

Mary-Community_Moderator on Dec 14, 2021 at 12:47pm • 2 likes

Hi, @Krista Lambert Another customer also had the same issue yesterday. Her ticket is currently in progress. Please submit a ticket for this, too. You can do it here.

1 Answer

Krista Lambert answered on Dec 15, 2021 at 8:49am

RC Support suggested uninstalling and reinstalling the app. That did not work.

What DID finally work for us was when the user having the issue changed his personal meeting ID.

Mary-Community_Moderator on Dec 15, 2021 at 3:15pm • 0 likes

Thanks for sharing this, @Krista Lambert.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales