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Email in Use

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Hello, one of my users has his email in use with another RingCentral account but I need him to use the same email for the current account but it does not allow me to register the user because it says the email is in use. Is there any way to bypass this?

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Mary-Community_ModeratorAnswer

Community Manager

Hi @Al Walker, there is no option to bypass this because emails are used to sign in to the portal; therefore, it has to be unique.

Mary-Community_ModeratorAnswer

Community Manager

Hi @Al Walker, there is no option to bypass this because emails are used to sign in to the portal; therefore, it has to be unique.