question

Ryan Davis avatar image
Ryan Davis asked mary-community-moderator answered

Cannot receive incoming calls on desk phone / mobile app

Hello, as of lately, I am not able to receive calls. The "accept queue calls" toggle switch does not even show up for me personally. I am not sure if this is a bug or an administrative setting that is switched off for me. Any help is appreciated here. Thank you.

phone not ringing
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Ryan Davis, Did you check with your Admin if your extension is one of the members in the Call Queue? Here's a KB article on how your admin can add/remove call queue members.

https://support.ringcentral.com/article/10739-Call-Queue-Admin-Add-Remove-Members.html

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