question

maroun avatar image
maroun asked ·

Ringcentral in citrix environnement

I have to install the softphone of Ringcentral in a VDI environnement and does not work, we have citrix environnement and have difficulties to make it work, can you please help
partner compatibility
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Maroun, honestly, we do not support nor recommend the use of a VDI environment with our apps.
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arnaud-pain avatar image
arnaud-pain answered ·
If you do not support why you have this  https://support.ringcentral.com/s/article/9405?language=en_US ???
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Hey Arnaud, 

RingCentral Contact Center is a separate package :) and we partner with inContact for it. RingCentral Office doesn't support these types of environments for the softphones
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jay123456789101112 avatar image
jay123456789101112 answered ·
Hi Saadet,

Just to be clear. You do not recommend installing RingCentral (Glip) on Citrix and you do not support it. Is that right?
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Hello Jay!

That is correct.
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Thank you so much for the clarification. Been busting my head trying to make it work on Citrix. :(
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You really should be able to make it work with Citrix VDI because each desktop is individual and is not accessing shared resources unlike Remote Desktop services.  A lot of people will now be requiring this as a result of the huge increase in remote working
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Matt Mattern avatar image
Matt Mattern answered ·

I cant sell this to my customer of 150 users if this won't support chat in GLIPT, its a deal killer


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Hi Matt,

You may submit a feature request regarding this. For the guidelines, please check on this article,
Submitting and Voting for Product Ideas

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jessica-community-moderator answered ·
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