question

Chandu Yela avatar image
Chandu Yela asked ·

Phone doesn't belong to extension - Production

Hi,

I have recently created app in sandbox , tested for two days and it got approved for production and i tested it using this page https://developers.ringcentral.com/api-reference/SMS/createSMSMessage

and i received the message to the number i specified


But when i tried integrating with our java application , i am getting phone doesn't belong to extension

Please help me out

smsproduction
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Phong Vu avatar image
Phong Vu answered ·

The error message indicates that the from.phoneNumber does not belong to the extension (user) who logged in to run the app. Double check and use the direct number assigned to that user would help.

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Rahul G avatar image
Rahul G answered ·

I think this has to do with the correct phone number, you need to ensure to use the phone number in E.164 format and also see if the post is being done as expected. Also, please share your error code what you are facing so that we can understand the issue better and help you with a resolution.

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