How can I integration RingCentral with Microsoft Dynamics CRM?

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manisha3603 asked Nov 23, '16 mike-m3120 answered Sep 26, '17

How can I integration RingCentral with Microsoft Dynamics CRM?

Need help to integrate RingCentral with the Microsoft Dynamics CRM.

integrations

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2016-11-25T01:52:53Z

rose-gan answered Nov 25, '16

Hi Manisha, the integration of RingCentral with Microsoft Dynamics CRM is under development. It's likely the first version of this integration will go live in Q1 2017. Thank you.

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Answer 2 · 2016-12-14T23:21:26Z

chris-boere2450 answered Dec 14, '16

This reply was created from a merged topic originally titled Integration with Microsoft Dynamic CRM 2016?. I'm curious if this is in development and when we could expect a release?

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Answer 3 · 2017-03-02T10:14:56Z

richard-black4553 answered Mar 2, '17

Hello, is the Microsoft Dynamics CRM integration still on track for Q1 2017? Will it be a CRM 2016 integration? Will it also work with the latest update that makes CRM 2016 into Dynamics CRM 365?

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Answer 4 · 2017-03-03T08:58:24Z

rose-gan answered Mar 3, '17

We have a trial build of RingCentral for MS Dynamics CRM integration ready to be tested. This is a CRM 2016 integration. If you are interested in trying it please register here: https://goo.gl/forms/5SNccGZ0HX2aitIb2. Thanks.

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Answer 5 · 2017-03-03T16:38:28Z

chris-boere2450 answered Mar 3, '17 chris-boere2450 commented Mar 16, '17

Is the API built for both MS Dynamics CRM 2016 online and on premise? Our CRM is on premise.

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rose-gan commented · Mar 10, 2017 at 03:04 AM

Hi Chris, for now this integration supports MD Dynamics CRM online.

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chris-boere2450 commented · Mar 16, 2017 at 02:31 PM

Thanks for the reply. Can you confirm when the integration will support on premise CRM?

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Answer 6 · 2017-03-09T15:19:32Z

richard-black4553 answered Mar 9, '17 richard-black4553 commented Mar 10, '17

Hello, I have signed up, but do you have an eta as to when this will be available? We are deciding on a hosted telephony provider and the dynamics integration is a must have. We are willing to wait but an idea of whats coming would be great and probably help us finalise our decision.

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rose-gan commented · Mar 10, 2017 at 03:10 AM

Hi Richard, thanks for signing up. I have sent you the trial build. We are adding more features into the integration before it goes GA. We target to officially release it in early Q2 2017.

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richard-black4553 commented · Mar 10, 2017 at 08:55 AM

Hi Rose, Thats great but I dont seem to have anything. Was it via email?

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rose-gan commented · Mar 10, 2017 at 09:01 AM

Yes, I sent it via Email. Kindly check your inbox :)

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richard-black4553 commented · Mar 10, 2017 at 09:07 AM

Hi Rose, I checked both my email accounts, even the Junk and spam folder but can not see it. Please can you resend. Many Thanks.

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Answer 7 · 2017-03-28T15:11:34Z

tech-support4860 answered Mar 28, '17 philip-jamison6034 commented Jun 29, '17

Can I get this as well please?

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rose-gan commented · Mar 29, 2017 at 01:22 AM

Thanks for your interest in the integration. The trial app installation link and guide is sent. Kindly check your inbox.

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philip-jamison6034 commented · Jun 29, 2017 at 11:13 AM

I also would like to met access to this.

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Answer 8 · 2017-09-19T13:20:49Z

paul-dandy answered Sep 19, '17

Hi Manisha,

I was actually searching for the same solution during the first quarter of the year, but only happened to stumble upon this thread just today.

I'd like to share that I wasn't aware that there's already a trial app in the works so we went with a third party CTI a few months ago. Currently using Tenfold to integrate RingCentral with MS Dynamics and it's consistently increased our call handling efficiency, team productivity, and data accuracy. We're also pretty satisfied with its features (click to dial, automatic call log, floating UI, analytics dashboard, etc).

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Answer 9 · 2017-09-26T15:52:22Z

mike-m3120 answered Sep 26, '17

***FULL official integration released here!*** : https://apps1.ringcentral.com/app/312709020-481791020-7gufiGT3T3CCuCP37hMDaQ~GB48swpGSoyDYxiMFv2dAw-...

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