question

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nichole-jucksch11830 asked ·

Customer Callback request

I would like the option for my clients to push "7" for a callback and instead of having the missed call show up as just a missed call it would show back as a callback requested if they did this.

contact center
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jenn-community-moderator answered ·

Hello @nichole-jucksch, apologies! The feature that you are looking for is not available. I suggest posting this to our IDEA hub, and we'll share this with our Product Managers. Thank you!

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