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When will SMS be accessible by all users for our main number?
Tags: sms
Nov 5, 2020 at 6:27am   •   3 replies  •  3 likes

I'd like the ability to have all of my users respond to the SMS's for the main number.

on Oct 11, 2021 at 7:08am   •  0 likes

We really need this please

on Oct 11, 2021 at 10:53am   •  0 likes

@Stephanie Ismail You can add your vote to this already existing idea here. Please be sure to add any additional details/your use case in the comments!

on Jan 7, 2021 at 12:05pm   •  1 likes

Yes, this should be very easy to accomplish now with the new RC Apps. Super Admin should be able to grant access to any user in the company to have access to the Main Company Number SMS account in order to respond to and send SMS messages to and from the main company number. It would just appear as another item in the left navigation of the RC App.

1 Answer
answered on Nov 5, 2020 at 7:51am  

Hello @david-call! Apologies, but no. Only the operator extension will be able to view all messages. You can also post this feature in our idea portal. Click here to add your vote and use case to the already existing idea. Thank you for your patience in this matter.


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