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User RMVD

6 replies
6204 views

What does it mean when we have this error pop up, "User RMVD"?

The First Step

I solved this by making sure:

1) The device is assigned to a user
2) The user has an ACTIVE account
3) The network port that the device is plugged into is active.

BeckyH

Community Manager

@Shon Rought It may be "User Removed".
Can you clarify where you are seeing this error?

B

belinda-montoya

New Participant

same error

G

Garyn3426461020

New Participant

Hi Mary, Same error here! Status on screen obviously. Polycom IP-550

Thanks for any help!

Garyn

J

Jacob335824025

Answer

The First Step

I solved this by making sure:

1) The device is assigned to a user
2) The user has an ACTIVE account
3) The network port that the device is plugged into is active.

R

RobMac

New Participant

I just got a new desktop phone device, that is exactly what I saw. That means your phone is setup for RingCentral but not assigned to an extension. For that you can go to https://service.ringcentral.com then login and then Phone Devices - Unassigned. You can then assign the phone to a user. Instructions are here:

https://support.ringcentral.com/article-v2/Unassigned-Phones-Setup-and-Assign-to-a-User-RingCentral.html?brand=RingCentral&product=RingEX&language=en_US

If you have issues (I had a problem with the phone number in UI), call their Tech Support and they will finish up anything else you may be missing.

Mary-Community_Moderator

Community Manager

Thanks for the additional details, @RobMac. This is helpful!

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