question

Shon Rought avatar image
Shon Rought asked Garyn Charlet commented

User RMVD

What does it mean when we have this error pop up, "User RMVD"?

errors
7 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

@Shon Rought It may be "User Removed".
Can you clarify where you are seeing this error?

0 Likes 0 ·

Hi Belinda,

Where are you seeing this error? Please take a screenshot and post it here. Thanks!

0 Likes 0 ·

Hi Mary, Same error here! Status on screen obviously. Polycom IP-550

img-5204-2.jpgThanks for any help!

Garyn

0 Likes 0 ·
img-5204-2.jpg (59.4 KiB)

Hi @Garyn, are you not able to call out or does it have a dial tone?

0 Likes 0 ·
Garyn Charlet avatar image Garyn Charlet mary-community-moderator ♦ ·

There is a dial tone and I get a voice message saying "We are sorry but you must restart your phone before you can use it. Please unplug your phone from power, plug it back in again and wait at least 30 seconds before placing a call." Restarting gives the same result over and over.

0 Likes 0 ·
Show more comments

1 Answer

Jacob Brown avatar image
Jacob Brown answered

I solved this by making sure:

1) The device is assigned to a user
2) The user has an ACTIVE account
3) The network port that the device is plugged into is active.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app