question

Timothy Irons avatar image
Timothy Irons asked Timothy Irons commented

Auto answer when connected by Bluetooth

This has been asked about in a few questions, but no useful answer has been posted.

When connected to my car via Bluetooth, my phone automatically answers calls. How do I stop this happening?

The one instance of this being asked blamed the phone/headset, but as it is happening on various phones and Bluetooth devices it would seem to be a feature of the app.

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Gavin Davis avatar image Gavin Davis commented ·

I have been having the same issue. After numerous discussions with tech support they told me it is a known issue with no anticipated time frame for fixing the problem.

1 Like 1 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Gavin Davis commented ·

Hi @Gavin Davis, we apologize for also having this issue. We are closely monitoring this bug, and we'll give you updates when it's resolved. Thank you!

1 Like 1 ·
Lenard Fudala avatar image Lenard Fudala mary-community-moderator ♦♦ commented ·

@Mary-Community_Moderator Is there something tracking this that we can be added to? I have users experiencing this as well and it's not safe to have a user suddenly having someone distract them while they're driving.

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Timothy Irons avatar image Timothy Irons Lenard Fudala commented ·

Hi Lenard,

Please up vote the community idea CUSTCOM-I-4862 as support have decided this is a feature request.

Cheers

Tim

0 Likes 0 ·
Timothy Irons avatar image Timothy Irons mary-community-moderator ♦♦ commented ·

Has there been any progress on this? It is still happening and incredibly distracting for drivers having to deal with an unwanted phone call.

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Timothy Irons commented ·

Hi! Upon checking, the bug was resolved. Please open a ticket so that the Tech Support Team can troubleshoot. Create a case here.

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Timothy Irons avatar image Timothy Irons mary-community-moderator ♦♦ commented ·

It is definitely not fixed.

1 Like 1 ·
James Stapleton avatar image James Stapleton mary-community-moderator ♦♦ commented ·

No - it was not resolved. still happening, including this morning. I have opened four cases over the last year. Ring sends a note saying "it's a known issue, we are working on it", then after 2 months they close the case without resolving it. I call the support line - they say "it's escalated to level-two support" - I ask to speak to the person in level 2 assigned to fix it - they say I can't speak to that person. I'm told someone will call me within 48 hours. Nobody does. a few weeks later, they close my case without resolving the problem. four cases submitted over the last 9 months. same store with all of them. Ring has absolutely horrible support

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Timothy Irons avatar image Timothy Irons Gavin Davis commented ·

Hi Gavin,

Please up vote the community idea CUSTCOM-I-4862 as support have decided this is a feature request.

Cheers

Tim

0 Likes 0 ·
Scott Alexander avatar image Scott Alexander commented ·

Same here. auto answers every time pn Uconnect BT on all vehicles. ( we have e 4 vans in our fleet) Samsung phones. Help!!!! very annoying and only solution is to turn off BT

,

Same issue. Unconnected BT in Dodge and Chrysler. Auto answers all incoming calls which is horrible when someone thinks they're calling an office 800 and a guy in moving car answers. 2 different Samsung phones and vans

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Dylan Hiler avatar image Dylan Hiler commented ·

I am being told by support right now this isn't an issue. Clearly it is. Any reasonable solution yet?

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Sarah Gregoire avatar image Sarah Gregoire commented ·

I'm frustrated because I've had this issue since last year with my UConnect/Samsung combo for my personal vehicle. My work vehicle has a replacement stereo (which was working fine until the other issue started with my personal vehicle) and I can't make calls out. I can receive them, but if I dial out, it hangs up so I have to use speakerphone.
Hope it is resolved soon.

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James Stapleton avatar image James Stapleton commented ·

exact same problem here. i opened a case, to which they responded that it's a known bug, they are working on it and will inform me when it's fixed - and in the meantime i won't get any status updates. Completely unacceptable given this issue has been reported here for months. I cannot have calls auto-answer with customers popping in without warning while I drive without choosing to answer. It's costing me business and sadly I'm going to have to go through the hassle of switching to another phone service

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Scott Alexander avatar image Scott Alexander commented ·

Come on RC - this is going to cost you! Calls being answered by my 6 year old while I'm driving. The other day my kids were screaming about a bunch of bird crap on the windows and yelling all kinds of stuff, and you don't even know anything has auto answered (because it happens so fast without a ring tone) unless you look at the display screen to see the call running or the customers goes "Hello????, What is this?"

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