Disposition

Question

User is stating when they receive a call with Disposition status and they said “I KEEP GETTING NEVADA CALLS COMING THROUGH THAT GIVE ME A "DISPOSITION" NOTICE THEN MAKES EVERYTHING FREEZE. THIS HAPPENS EVERY TIME I GET ONE OF THESE CALLS AND I HAVE TO COMPLETELY LOG OUT OF EVERYTHING TO GET IT FIXED.”  What do I look at to resolve this issue?

BeckyH · Answer

User is stating when they receive a call with Disposition status and they said “I KEEP GETTING NEVADA CALLS COMING THROUGH THAT GIVE ME A "DISPOSITION" NOTICE THEN MAKES EVERYTHING FREEZE. THIS HAPPENS EVERY TIME I GET ONE OF THESE CALLS AND I HAVE TO COMPLETELY LOG OUT OF EVERYTHING TO GET IT FIXED.” What do I look at to resolve this issue?

Hey, I can help by getting some support from our internal support team, but wanted to call out that we have a RingCX Community Hub HERE.
There are lots of smart RingCX customers there that might have some thoughts.
If you don’t get what you need, it might not hurt to create a ticket with Support.

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