Hi everyone,I can see that the feature allowing Supervisors to move an agent into Available status was marked as implemented in January - which is great news.Could someone please clarify how this is configured and used in RingCX?Specifically: Is this permission-based? Is it available directly from the Real-Time Dashboard? Are there any role or queue limitations to be aware of? Just want to ensure we’re enabling and using it correctly.Thanks in advance!

Lariane

The First Step

Question

How to use the new “Supervisor move agent to Available” feature?

Forum|Forum|6 months ago
March 3, 2026
3 replies
28 views

Hi everyone,

I can see that the feature allowing Supervisors to move an agent into Available status was marked as implemented in January - which is great news.

Could someone please clarify how this is configured and used in RingCX?

Specifically:

Is this permission-based?
Is it available directly from the Real-Time Dashboard?
Are there any role or queue limitations to be aware of?

Just want to ensure we’re enabling and using it correctly.

Thanks in advance!

B

buddyboone

New Participant

thanks for this question Lariane. I didn’t know about this feature and would love to hear the answer as well.

B

buddyboone

New Participant

and @Lariane, I think I found an answer. on the Agent page, hover over the agent and click on the 3 dots on the right side. There you can change the Agents state or log them out. and, I have full access, so the other questions will need to be answered by others on this thread. I would imagine it would affect your untilization

Lariane

Author

The First Step

Hi @buddyboone ,

fantastic that you’ve accessed it!

This is on the “engage.ringcentral.com” page - log into to the “agent” section and accessed under the “supervisor” tab?

Thanks!

Lariane

Sign up

Login with SSO

Login to the community

Login with SSO