RingCentral CX Integration for AI Voice Bot

Question

Hello,I am planning to build an AI-powered voice bot that can answer and manage phone calls.I would appreciate your help with:	Connecting RingCentral CX to an external AI service			Available APIs or webhooks for call handling			Voice bot / IVR integration possibilities			Required setup and best practices	Please share any technical documentation or recommendations for implementing this solution.Kind regards,Shahzod

BeckyH · Answer

Hello,I am planning to build an AI-powered voice bot that can answer and manage phone calls.I would appreciate your help with:Connecting RingCentral CX to an external AI serviceAvailable APIs or webhooks for call handlingVoice bot / IVR integration possibilitiesRequired setup and best practicesPlease share any technical documentation or recommendations for implementing this solution.Kind regards,ShahzodOkay, so I’m no expert!😉But I was able to chat briefly with our head of product and he asked me to share this developer documentation with you.developers.ringcentral.com https://developers.ringcentral.com/engage/voice/guide/botsIf you review and have additional questions, let me know and I’ll continue to work internally to get more assistance.

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