RingCX Alerts – Can multiple users be selected as recipients?

Question

Hi everyone,Quick question regarding RingCX alert notifications; is there currently a way to select multiple users as recipients within a single alert configuration?From what I can see, it looks like alerts may need to be configured individually per user.From within the “Notification groups” in the Admin Console, it seems that individual entries are required when the “Target Type” is “USER” and that the “Target Destination” only allows 1 user to be selected. Just checking if I’m missing something, or if separate alert tasks are required for each recipient.Appreciate any clarification, thank you!

Austin Miranda · Accepted Answer

Hello ​@Lariane, You are correct in that only one user can be selected as a target destination however you are able to send the alerts themselves to multiple targets.If you have a group of 10 agents that you are wanting to send alerts to, you would want to create a notification group that has all 10 agents configured as targets within said group. Then when you are creating the alert, you would set thenotification group with those 10 agents in the alert. When the condition configured on the alert is met, all 10 targets within the notification group selected will be alerted.Here is an article from our support site that dives into this, please let me know if you have any other questions or concerns on this!https://support.ringcentral.com/article-v2/Configuring-notification-groups-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

Mary-Community_Moderator · Answer

Hi ​@Lariane, it’s great to see you here! We really appreciate all your questions. I’m looping in our team to help provide the answers, and we’ll get back to you soon. 😊

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