The First Step

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RingCX loading issue

5 replies
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Hello,

Anybody else experiencing issues with RingCX loading / slowness?

josecokiAnswer

Participating Frequently

There is a major incident open on that (incident 46648). RC found the problem and is implementing the change to fix it now. It is impacting login to the portal.

RingCentral Service Status Update

Incident Summary:

A portion of RingCX customers may be experiencing login issues.

Start Time:

Feb 12, 08:06 PST

Update:

RingCentral Operations teams have identified a potential cause of the issue and are currently rolling back a recent release. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

josecokiAnswer

Participating Frequently

There is a major incident open on that (incident 46648). RC found the problem and is implementing the change to fix it now. It is impacting login to the portal.

RingCentral Service Status Update

Incident Summary:

A portion of RingCX customers may be experiencing login issues.

Start Time:

Feb 12, 08:06 PST

Update:

RingCentral Operations teams have identified a potential cause of the issue and are currently rolling back a recent release. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Mary-Community_Moderator

Community Manager

There is a major incident open on that (incident 46648). RC found the problem and is implementing the change to fix it now. It is impacting login to the portal.

RingCentral Service Status Update

Incident Summary:

A portion of RingCX customers may be experiencing login issues.

Start Time:

Feb 12, 08:06 PST

Update:

RingCentral Operations teams have identified a potential cause of the issue and are currently rolling back a recent release. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Thanks for the quick response, @josecoki.

@Aliya M, you can monitor updates anytime by visiting our Status page here: https://status.ringcentral.com/.

A

Aliya M

Author

The First Step

Thank you!

J

JeremieH

The First Step

We experienced the logon issue also. Many of our agents were logged out, but a few were never impacted. Agents are now able to log on.

Mary-Community_Moderator

Community Manager

Hi everyone,

Our system shows that this issue has now been resolved. We sincerely apologize for any inconvenience it may have caused.

If you’re still experiencing any problems, please submit a ticket here so our Support team can assist you: https://support.ringcentral.com/new-case.html.

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