Question
RingCX Pop-Up on Top of All Windows for Salesforce integration
We wanted to reach out to see if there’s a way or workaround for RingCX to automatically pop up in front of all open windows when a new call comes in, especially when using the Salesforce integration.
Right now, the speaker ringtone doesn’t work reliably in the Salesforce setup, and there aren’t any audio or ringtone settings to tweak. Asking agents to wear headsets eight hours a day, five days a week just isn’t practical. As a result, missed calls and hunts end up affecting KPIs and morale, something we’re really keen to improve.
Having a pop-up notification would make a huge difference, helping agents catch every call promptly and reducing stress for the team.
Thanks so much for considering this!