The First Step
December 22, 2025
Question
RingCX Salesforce Widget β Disposition Window Being Cut Off
- December 22, 2025
- 1 reply
- 10 views
Hi everyone, and happy holidays to you all π
Weβre currently experiencing an issue with the RingCentral RingCX Salesforce widget where the disposition window is being cut off and not fully visible. This makes it difficult (and sometimes impossible) for agents to view and complete all required disposition fields after calls. Image attached.Β
Has anyone else encountered this behaviour, or identified a cause (e.g. screen resolution, browser, Salesforce layout, or recent updates)? We havenβt been able to find a reliable workaround so far. This has happened to several agents on multiple tenants. Thanks!
Any insights or shared experiences would be greatly appreciated.
Thanks in advance, and wishing you all a restful holiday season.
