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Lariane
The First Step
The First Step
December 22, 2025
Question

RingCX Salesforce Widget – Disposition Window Being Cut Off

  • December 22, 2025
  • 1 reply
  • 10 views

Hi everyone, and happy holidays to you all πŸŽ„

We’re currently experiencing an issue with the RingCentral RingCX Salesforce widget where the disposition window is being cut off and not fully visible. This makes it difficult (and sometimes impossible) for agents to view and complete all required disposition fields after calls. Image attached.Β 

Has anyone else encountered this behaviour, or identified a cause (e.g. screen resolution, browser, Salesforce layout, or recent updates)? We haven’t been able to find a reliable workaround so far. This has happened to several agents on multiple tenants. Thanks!

Any insights or shared experiences would be greatly appreciated.
Thanks in advance, and wishing you all a restful holiday season.

1 reply

Mary-Community_Moderator
Community Manager
Community Manager
December 22, 2025

Hey ​@Lariane,

Happy Holidays to you, too! πŸŽ„

While we wait to see if anyone else has experienced this issue, it’s a good idea to submit a ticket with Tech Support. They can escalate it to the Integrations Team for a proper investigation. 😊