RingEX

This sounds like a really dumb question. Obviously offline means the users app is not running, likely because their PC is off.Except, that doesn’t appear to be the case. I have four users in my favorites that unless they are on a call always show offline. They are part of a queue, and those calls will route to them even though they are ‘offline’. They’ll answer the call going straight from offline to on a call and then directly back to offline when the call ends.

How would I get a downloadable report of all individual user settings in a RingEX Standard environment?  Preferable I would love an Excel report or some other database/report where I could search or query the database for things like: Number of Rings per user for desktop app and mobile app List of all users where AI Assistant is enabled I can get a user report but it doesn’t show the above statistics for the user. Kinda looking for a flat file or Excel file of user settings from user hours all the way down to AI Assistant setting. Would that be something that I would have to speak to someone on a developer level or is there a Ring Central API that can pull from the Ring Central User database?

I was wondering if anyone has used a ring central number for setting up 2FA on accounts such as Google, Microsoft or Zoom and are there any “gotchas” that I need to be aware of? Note - I’ve read that Microsoft doesn’t like VOIP phone numbers for 2FA authentication. Has any one run into this with Microsoft, Google or Zoom accounts? I know that this question has been answered 5+ years ago, but I’m wondering if lately anyone has run into this?… Thank You!...

Has anyone ran into an issue with 23.4.26 using a ton of system resources? This is the 8th call today from staff. Various of systems with a variety of hardware specs. Seems like multiple instances running even with a fresh install. A few others I have have seem were at 100% CPU usage.

I applied for and received an EIN from the IRS for my business.  I placed the EIN in the SMS registration field where required, and I received a message that the EIN does not match the business name on file.  I input the EIN exactly as I received it from the IRS, so I’m at a loss as to how to correct the error.Thanks!

How do we transfer a call directly to voicemail using the Poly Edge E350 phones. We can only find the ability for a regular consultive transfer which then rings on there phone (NOT WANTED) and a blind transfer which also rings there phone. We don’t want that. We want to send direct to voicemail...which is a feature on the desktop app but not the phone! How do we get the direct to voicemail softkey to show up on the phone??

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

Can we change the company name in the defult voicemail greeting we want to keep the defult voice 

We manage a business account on RingCentral and I recently went looking for what I assumed would be a standard admin control: the ability to block outbound calls to specific numbers, whether by extension, role, or account-wide. This is a fundamental feature for any business managing do-not-call lists or trying to enforce basic call compliance.It does not exist. Natively.What I found instead was an Ideas Portal request that has been sitting open since October 2020 with no resolution. That is over five years of admins asking for something that virtually every competing UCaaS platform offers out of the box.When I raised this with support, the conversation quickly turned toward RingCX - which, for those who haven't looked, comes in at nearly £70 per licence with compulsory professional services support on top. For a feature that should be a checkbox in the admin portal.This is not an enterprise-only problem.

Has anyone tried the new T88 series from Yealink on the RingCentral Platform.

We are a medical staffing company that requires on-call to answer issues during after hours on week nights and all day weekends. FYI our office work hours as Monday to Friday, 9 to 5.Our issue is in between on Sundays and Monday mornings hours until offices open at 9AM.Our on-call team calls me every weekend with the issue of not receiving calls from the call queue because the hours are not set correctly. My last conversation with a Ring Central support rep, suggested the hours on the work hours on Sunday from 12:00 AM to 9:00 AM will be suffice until Monday morning. However, 1 PM the on-call team reaches out to me regarding not receiving calls and indeed it turns out the calls started dropping immediately at 9 AM Sunday morning instead of Monday morning.In addition for some context, Monday has a time filled in because of our nights have to have from 5 PM when offices close to 9 AM Tuesday morning for our weeknights on-call.Please help! Our staff a

Are there plans to bring back the “dial from clipboard” function? For me, it’s preferred to click to dial and is muscle memory. 

How do I get my incoming calls to ring on our overhead paging system (Algo and CyberData)? This is for our retail stores where it’s hard to hear the diminutive ringers on our Poly desk phones.

I have a new team member joining my team. I want to reassign a previous employees line to the new team member so the new team member can use the same number, extension and setting of the previous employee. What are the steps to do this?

Hi Everyone, I have Mitel 485G phones and we use RingCentral. A few months back, I was following this guide to set up my phones in RC. These steps are no longer working for me. After I set the configuration server, the phone reboots and hits me with a “no service” message.  Does anyone know of any other ways to add the phone to RC? Thank you. 

Hello, Currently to access the DND function you need to go to settings and then to phone rules. For something we need to access multiple times a day it would be far more convenient if we could make a button for the home screen. The warning that appears when DND is active is very convenient.Thank you. 

I am trying to add a user to the SMS campaign (It has been Approved).  Sometimes it will add them, and it says “Setup in Progress,” but as soon as I do anything they drop out of the list and my user count goes from 33 to 32.  Most of the time, however, when I click Add, nothing happens at all.  I am not sure if the UI isn’t working correctly and my user is being added, but I am not being patient enough, or if there is a problem and the action just keeps getting terminated.  It shows in the log that I am adding someone, but they are not in the list, and definitely unable to send/receive text messages.  Soooo, any tips, or further insight anyone has would be greatly appreciated.

I has just found out about text messages getting deleted after 5000. So set up archiver. Issue seems it archives only texts that were made after archive was set up. Is there no option to backup old texts before they get deleted? Can i archive all texts that still exist on Ring central app?  Thanks

 All users currently have call recording enabled for inbound, outbound, and ACR calls. However, we’ve noticed that some calls are not being recorded. I’ve reviewed the settings for all users and call queues, and recording is enabled across the board.We’ve also observed that transferred calls are often not recorded. In these cases, a transcript appears to exist, but the recording itself cannot be accessed.Additionally, some users attempting to manually start recording during outbound calls via the keypad receive an error message stating, “Sorry, we are unable to record the call.”Could you please advise on why this may be happening and whether there is a workaround to ensure all calls are consistently recorded?

Are others experiencing situations where messages appear to send, but either fail later or never reach the recipient—and you only find out after the fact? How are you giving your teams confidence that a message was actually delivered and seen? Paul ZylaPartners in Excellence - pzyla@partnersmn.com