RingEX

Previously there was a voice recording of a conversation, now it is not showing. How can I retrieve it?

Hi support team, How can I identify the abandoned calls in RingCentral Integration with Salesforce? I can see the call data has been recorded in the Task and Activity objects in Salesforce. It seems like the “Call Type” in Task. What are the unique values that RingCentral populates for this field? Currently I see:Answered Connected Disconnected Hung up Missed No Answer Wrong NumberAre these all available values? Any other values that RingCentral Integration could populate? Is there any guidance or reference? Thank you

On 4/20, RingCentral desk phones unexpectedly started showing coworkers’ call status. The issue was mitigated by setting “Allow other users to see my Presence status” to Off. What caused this behavior to change without prior notice?

We would like to set up certain physical IP phones with dual handsets so that a doctor and patient can converse with a remote language interpreter.  We were able to do this by putting a splitter on the handset jack with our legacy phones, but when we use existing or bought-new-to-test RJ9/10/22-type splitters on our Yealink phones we’re noticing that the far, interpreter, end can barely hear either the doctor or patient.  We do have a number of other solutions available - specialized hardware from our interpreter services vendor, and iPads configured to video chat with the interpreter service.  In many locations, the use of the iPads or a speakerphone are not appropriate due to the need to protect patient medical privacy.  In certain locations, the physicians prefer a standard IP phone over the vendor’s.Has anyone out there ni the community had to do th

Hi All,  I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel. I’ve tried everything from looking at the settings, logging out, signing back in, nothing is working to get calls to log. I was testing this extension just a few weeks ago and it was working fine at that time. Went ahead and removed the extension a few weeks ago and re-installed it yesterday. Since the re-install, no calls will log. Is there anyone that would be so kind to help me out here.  Thanks in advance! Mike

how to create a new message on how to direct calls and then play a message as the call is being transferred. 

There is one phone that rings whenever an extension that is setup as a presence key is called.  The checkbox “Ring my phone when any users I am monitoring rings” is unchecked.  The phone is a VVX450.  All the presence keys have been removed, phone unplugged then plugged back in.  No extensions are shown on the display.  Confirmed by adding calling a couple of the extensions that were previously assigned to presence keys and his phone did not ring.  Added one extension as a presence key, unplugged the phone and plugged back in.  The one extension is now showing on the display.  When the presence key extension is called the users phone rings.  I again confirmed that the “Ring my phone...” box is unchecked.  Tried a resync and still the same thing. Also, tried checking the “Ring my phone..” box, unplugging the phone, plugging back in, removing the check, unplugging the phone and then back in. Nothing seems to work.  Anyone have any ideas as to how to resolve

Any ideas on what I am missing on my opt in form to get this:Rejection Code 2132: Invalid Call To Action - The instructions provided for a customer to give SMS opt-in are not sufficient?I have a place for customer name and mobile number. I have a check box agreeing to receive text at the mobile number provided. It also requires a signature. (along with consent for text messaging and opt out information, link to text privacy policy)Does the customers name and mobile number need to be in the statement with the check box instead of referencing it above?Any ideas are appreciated.

Our receptionst will be out for an extended period and so we need our main phone number, which obviously goes to her extension, to ring to 4 other users so whoever is available to answer, can. We have several IVR menus set up so whatever we do it needs to start on her extension. I hope this makes sense! I’m not familiar with the difference between a queue or shared line or delegations to know what’s best to fit our situation.

I have been repeatedly denied TCR registration. This is error message Im getting.DCA2 declined sharing request for campaign CDII6BR. Rejection Category: MANDATORY_MESSAGE_TERMINOLOGY, CALL_TO_ACTION. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)We have this entered:“Recipients opt-in via a form on our website located at https://www.burndolaw.com/contact which says I consent to receive conversations (external) text messages from Burnett & Dougherty. Reply STOP to opt-out; Reply HELP for support; Message and data rates apply; Messaging frequency may vary. Visit https://www.burndolaw.com/privacy-policy for privacy policy and https://www.burndolaw.com

i need to set up a text message auto response

My company main number has been unable to receive ANY inbound SMS since Monday April 6th. I am an independent insurance agency. Every text I am not receiving is a potential client or existing client I am losing. This is directly costing me money every single day.I can SEND outbound SMS fine. My other number works perfectly. SMS logs show messages as 'Delivered' but they NEVER appear in any app — iPhone, desktop app, web app — nothing. All configuration is correct. Fax/SMS recipient correctly assigned. This is 100% a backend carrier-level inbound routing issue on this specific number.RingCentral support has been completely useless. I have called repeatedly, over and over, trying to get this fixed, and been told it's 'escalated', then one person emailed me and offered me an appointment on APRIL 19TH. That is 10 days away. 10 days of missed client communications. 10 days of lost sales. 10 days of a broken service I am paying for.I need an RC engineer to look at the

My RingCentral account and extension are currently tied to the ultimate Super Admin role because RingCentral Professional Services set it up that way and we have yet to change it so it’s not tied to an actual user. I recently deployed our first hot desk phone and have noticed that when users are logging in or out it shows in my softphone’s call logs (*90 and *91 entries). There are also some outgoing calls in my logs that I didn’t make that are related to the group that uses the hot desk phone. It’s only a handful of calls at this point, but I was wondering if that’s expected behavior for hot desk phones or if there’s a configuration setting I’m missing. Appreciate any insight!

Good afternoon,We're on day 3 with RingCentral, and we're finding things we really like and little things that make us scratch our head. Overall it's been a pretty good experience.I have something weird going on with the desktop app. When I try to answer a call on Glip there is a 10-15 second delay before the call is answered. When I dial a number there is a 10-15 second delay before it dials.This morning I was in My Extension on service.ringcentral.com. I recorded a new Voicemail Greeting. I left that Window up, and all day long the app calls have been working nearly instantly. I don't experience any delay or issues. As soon as I closed that My Extension on the website the delays reappeared. I reopened the website, made sure my microphone was active on that page, and Glip is back to working without issues.I have a $35 pair of Logitech headphones, and they ha

Not sure if it’s just us, but leaving voicemails has become one of the most repetitive parts of the day.When you’re making a lot of calls, it feels like it really breaks your rhythm having to stop and repeat the same message over and over.Curious how others are handling this inside RingCentral.Are you:Just leaving them manually every time? Using a script and powering through it? Or is there a better way you’ve found to speed that part up?Feels like there should be a more efficient way to handle it without interrupting call flow.

Hi all,We have this call Queue and during after hours we want to play a message but not offer the caller to leave a voicemail. But as you can see from the screenshot I don’t get any option to alter what the announcement is.But If I use a custom rule I can edit and go and upload a custom message.  Do I simply have to use a custom rule or message only extension to configure this? 

!-->I've noticed a behaviour when pasting links and am wondering if it is a bug or intended behaviour.Steps:Copy a URL, for example - https://www.google.com Open up a conversation on RingCentral Desktop Paste the URL inExpectation:RC picks up on the text being a link and turns it into a hyperlink that is clickable for everyoneReality:The URL is pasted as plain text and is not clickable.Doesn't matter if it is within text or the sole content of the messageYou need to paste it over itself, or use the Ctrl + L shortcut to turn it into a hyperlink Am I missing something here?

Good morning,I’m new to RingCentral and need help re-recording our main voicemail greeting. I’d also like to set up a separate greeting for after business hours. Could someone point me in the right direction?

HiMy app keep crashing every time i hit the hang up button on my ringcentral app on mac. Also it crashes whenever somebody calls me and i dont pickup - the app just crashes. (Like i press quit button on the app) Assuming the issues is with the little pop up window that pops up when someone calls you.Tried reinstalling, cleared cache and everything. Nothing. Still the same

rcmobile:// call not working after upgrading to the new app. How can I get this working again on our Macs?

Good morning, everyone.  We need to resolve a Caller ID issue where external phone numbers are not appearing on RingEX.Currently, RingCX correctly displays the caller's actual phone number. However, the moment a call is transferred to RingEX, the Caller ID reverts to "The Union Bank Company." Additionally, any external call made directly to a RingEX user shows the same bank name instead of the caller's number. Our goal is for the original external phone number to be visible on RingEX in all scenarios. I’m currently trying to get this feature developed by RingCentral. If you could please vote on it and place a comment that would be great. Preserve Caller ID When Transferring from RingCX to RingEX – RingCentral Ideas

Good morning, everyone.  We need to resolve a Caller ID issue where external phone numbers are not appearing on RingEX.Currently, RingCX correctly displays the caller's actual phone number. However, the moment a call is transferred to RingEX, the Caller ID reverts to "The Union Bank Company." Additionally, any external call made directly to a RingEX user shows the same bank name instead of the caller's number. Our goal is for the original external phone number to be visible on RingEX in all scenarios. I’m currently trying to get this feature developed by RingCentral. If you could please vote on it and place a comment that would be great. Preserve Caller ID When Transferring from RingCX to RingEX – RingCentral Ideas

Teams embedded RC app using the desktop phone pairing feature use to work properly, but after an update has broken. On one device say your office Windows PC you pair a desktop phone in the RC embedded Teams app, then on your laptop/Macbook on the road or at home you want to use computer audio for an RC call on this device....but no it's paired to your office desktop phone still. You must unpair your office phone on your laptop to use computer audio. But.... When you get back to the office you have to pair your desk phone again as it's still using computer audio from using your laptop. If gets worse if you have more devices...say Office, WFH, and laptop/Macbook you have to constantly pair and unpair between computer audio and desktop phones. Very frustrating!  Desktop phone pairing should be independent per device….just as it use to be and like other functionality  current is...for example the Ring out feature is independent per device.There was an idea on the community site added th

Teams embedded RC app using the desktop phone pairing feature use to work properly, but after an update has broken. On one device say your office Windows PC you pair a desktop phone in the RC embedded Teams app, then on your laptop/Macbook on the road or at home you want to use computer audio for an RC call on this device....but no it's paired to your office desktop phone still. You must unpair your office phone on your laptop to use computer audio. But.... When you get back to the office you have to pair your desk phone again as it's still using computer audio from using your laptop. If gets worse if you have more devices...say Office, WFH, and laptop/Macbook you have to constantly pair and unpair between computer audio and desktop phones. Very frustrating!  Desktop phone pairing should be independent per device….just as it use to be and like other functionality  current is...for example the Ring out feature is independent per device.There was an idea on the community site added th

Our RingCentral app is not accurately displaying incoming or missed calls. This has been happening for a couple days now. I have uninstalled and reinstalled the app, reset the app and logged out and back in several times. I've checked all the settings and nothing is out of the ordinary. Is anyone else seeing this type of behavior from the desktop app?