RingEX

We have discovered a peculiar problem that has begun occuring after upgrading our VDI environment to Horizon 2512. We have previously been using Horizon Clients 2503, and 2506 without any incident. However, since the upgrade to 2512 and when using RTAV for our audio devices (NOT THE RINGCENTRAL PROVIDED VDI PLUGINS), both RingEX and RingCX crash the VDI connection when calls are established, or the agent changes their status in CX. We have no problems with any other audio applications. And we also don’t have any issues for users using Windows or MacOS clients.To be clear, this issue definitely sounds like a problem with Omnissa’s Horizon Client 2512 for Linux. However, I can’t ignore the fact that this behavior only occurs when we are using RingCentral apps.I am looking to see if there are any other Horizon 2512 customers who are using the Linux client with their Ring Central environment?

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

Hi Group,We have a site with 2 cisco ATAs hooked to fax machines.  Both are connected identically to a network switch with no port security, ACLs, etc. One ATA is working fine but the other is giving this error:Due to technical reasons, your emergency response location couldn't be propagated successfully to the Emergency Service Provider. Outbound calls might be disabled. You may try to re-submit this emergency response location.We’ve tried deleting the device, re-adding, changing the address to other locations to no avail. Has anyone ran into this by chance?

Trying to setup the page extension in the Basic Settings with the info given by Ring Central.  I keep getting no reply from server under the SIP Registration under Status.  Any guidance would be greatly appreciated. The 8301 is only going to be used for overhead paging only.

Is there a way to use the paging device without having to have *84* dialed before the extension?

Hi everyone,Looking for some advice or best practices around call parking in RingCentral. We recently migrated from Mitel, where our users were used to parking calls directly to an extension number. That workflow was very intuitive for them.In RingCentral, I’ve created dedicated parking locations/areas, but users are mostly ignoring those and just hitting the generic “Park” button. The problem is they often forget the slot number or don’t know how to retrieve the call, so parked calls are getting stranded.Has anyone found a good way to: Mimic the old “park to extension” behavior? Make parked calls more visible or easier to retrieve for end users? Train or configure this in a way that sticks better with non-technical staff? Any tips, workarounds, or real-world lessons learned would be greatly appreciated. Thanks in advance!Jim

Hope someone can help.We have followed the setup instructions for the ATA192, we can make outbound calls with no issues. We can receive 1 call, but cannot receive another call for around 10-15 minutes. The line goes straight to voicemail, the line status on the ATA GUI page is showing the line is not active. It just seems it is not sending the disconnect message on incoming calls telling RingCentral the incoming call is complete. We can make an outbound call and receive a call afterwards, which is the strange issue.I've also found these errors in the logs, I believe it has something to do with the BYE message:ATA192-MPP local1.err vsock: RTP_LIB: librtp_wait_for_rtcpbyemsg():548: librtp_wait_for_rtcpbyemsg Failed to recv RTCP BYE from CSS and time out happenedNot using CUCM or MPP sotfware.

An employee recently ran into an issue with sending a picture via the RingCentral mobile app to another employee’s personal cell and it failed.  After about 1 ½ hours on the phone the case was escalated.  In hearing back from support today it was advised that the reason the picture failed to send was due to our TCR Registration not including MMS.  Our team does send MMS on a regular basis without any issues and am hoping this failure isn’t just the beginning of more to come. When going through the TCR process not once did it mention anything about MMS?  It took me literally a year to get my latest campaigns to successfully register which was not a pleasant process at all and for my own sanity cannot go through the process again. Have any of you run into MMS failing and support telling you it was due to your TCR Registration not including MMS?

I cannot begin to articulate my frustrations with the TCR registration process as this has been going on for OVER A YEAR. Instead, I will try to summarize mine and everyone else’s frustrations below!!I have been rejected so many times it is not even funny, and there is an application fee of $22. No one explains that you can edit current brand info so if that gets rejected you automatically think you have to pay another $22 for a new application which I did several times before I realized (with no help from ring) how to edit this myself!The reasons you get rejected are extremely vague and do not give you specifics or examples on what to use instead. You have to call an 888 number based out of India and get people on the phone who BARELY speak english and have ABSOLUTELY NO IDEA what they are doing. I have spent many hours of my time (which is valuable since I make the money) completing setups over the phone with these baseline level reps that walk you through and say it

I’ve recently transition from Windows to MacOS and wish to know how to replicate the ability to call a highlighted number as I was able to on my Windows device. I’ve tried various searches and suggestions, but nothing works. 

Having a different ring when a call comes directly to their phone, vs when it is comes through the mainline number that has a call que set up to go to multiple different people? (i.e. if someone were to call my direct line or my extension directly as opposed to calling the main business number that has a call que set for it to ring to four different people until someone answers it so that we would by the different type of ring?

When customers call any of my number a recorded greeting is played, that identifies our company and notifies the caller that calls are recorded, to keep us in compliance with federal law. I’m using the Custom Rules in my Call Handling Settings to Forward Calls to an External number.The number I forward to also has a recorded greeting. The problem I have is that once the call is transferred to that External number BOTH recorded greeting play over top of each other.How can I set it up so that my greeting is played again when the transfer occurs? Thank You!Brian RingEX User

We are new to RingCentral and can't figure out how to solve this. We are using the queue calls aspect so anyone can answer any call coming in to our main line from their desk phone throughout the building. The problem is that it general calls also ring the mobile app when employees are on the road. We only want direct calls to ring the app as well as their desk phone. Our previous company we had to switch from to RingCentral had this capability. RingCentral, which is supposedly far superior to our previous company surely must be able to do this as well. Right? I get yelled at 3x's a day because I can not figure out how to resolve this issue so employees aren't getting general calls on their cellphone. Please help!

HUD RingCentral Contacts are intermittently missing after being created in RingCentral the day before.

How do I minimize the amount of time calls are in queue before an Available agent is able to answer. During peak times I have agents in Available, multiple calls holding (in queue), but the call takes more than 2 mins to land on the line. What setting needs to be changed?

User is trying to add the app to his cell phone and it sends the email to activate, but the link is always expired already.

We can send faxes out but we cannot receive faxes. We have been on Ring Central for one week,

My direct phone number and direct fax number are the same. Is there a setting to make incoming faxes go to someone else when I'm on vacation?

We have been experiencing SMS delays for the past 2 months now. Usually starting around 10AM CST our driver's messages start getting delayed by 15 mins up to over an hour. Some messages that were sent later are received 1st creating very confusing communications.  Anyone else experiencing the same issue? Tech support hasn't been much help as they themselves haven’t figured out what is causing the delays. The majority of the delays have come from contractors who utilize T-mobile, AT&T and at least one on the Verizon network.

We have been troubleshooting this for two years - is anybody else having this issue?We use Ring Central desktop app (doesn’t matter if you use the browser version of Ring though), and use Plantronics Voyager 5200 and 4210 headsets.The first outgoing call made of the day for users, IF they have not received a call yet, always starts with about 5-10 seconds of a full dropped network connection.You can literally see the dial pad taking about 5-10 seconds showing “No network” on the connection bars, and then it clears up and for the rest of the day there are no further issues.This has been frustrating to say the least, and we have apparently uncovered that this is a Microsoft issue in how it is handling Ring Central calls. At least, that is what Ring Central support has finally determined. Is anybody else having this problem?? To “fix” it, we make the first outgoing call to our own mobile phones so that any other calls for the remai

We have 15 message only extensions setup as efaxes and am trying to generate a report that lists each one of the efax extensions and gives a total for each for a specified date range. I've tried utilizing the call log but it only allows me to select one extension at a time which is quite time consuming since this will be run on a weekly basis. I've also looked under the analytics reports but am not seeing any criteria for message only extensions. Am I missing something? Is there a better way of doing this?

We have 3 extensions.  Only 1 of the 3 receives faxes, although all 3 can send faxes.

I use chrome and gmail on a mac. Voicemails are forwarded to my gmail as attachments. All of a sudden all incoming audio mp3 attachments (voicemails) will not open - error message - there was a problem playing this audio file. Nothing changed on my end. Cannot seem to get it working - frustrated.,I use chome and gmail - all of a sudden when I click on voicemail attachment it says there is a problem playing the audio file and cannot listen to the attachment voicemail - help!!

We have turned on call screening for calls without caller ID because we’ve been getting slammed with malicious anonymous calls.  When testing the call screening using we’ve found that RingCentral will prompt the caller for a name, but that name doesn’t seem to be being played back to the person answering the call.  It doesn’t seem to show up anywhere.  Does someone know what the reason for this would be and what to do to get these screened call names to play?

Dear Sir or Madam,I just cancelled 3 lines ext 326, 331 and 370 before the next bill.Just to make sure our annual renew is reflecting to only 16 phone lines plus 2 toll free numbers. Thank you.Zephyrine [removed by moderator] [removed by moderator]