RingEX

I applied for and received an EIN from the IRS for my business.  I placed the EIN in the SMS registration field where required, and I received a message that the EIN does not match the business name on file.  I input the EIN exactly as I received it from the IRS, so I’m at a loss as to how to correct the error.Thanks!

How do we transfer a call directly to voicemail using the Poly Edge E350 phones. We can only find the ability for a regular consultive transfer which then rings on there phone (NOT WANTED) and a blind transfer which also rings there phone. We don’t want that. We want to send direct to voicemail...which is a feature on the desktop app but not the phone! How do we get the direct to voicemail softkey to show up on the phone??

As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

Can we change the company name in the defult voicemail greeting we want to keep the defult voice 

We manage a business account on RingCentral and I recently went looking for what I assumed would be a standard admin control: the ability to block outbound calls to specific numbers, whether by extension, role, or account-wide. This is a fundamental feature for any business managing do-not-call lists or trying to enforce basic call compliance.It does not exist. Natively.What I found instead was an Ideas Portal request that has been sitting open since October 2020 with no resolution. That is over five years of admins asking for something that virtually every competing UCaaS platform offers out of the box.When I raised this with support, the conversation quickly turned toward RingCX - which, for those who haven't looked, comes in at nearly £70 per licence with compulsory professional services support on top. For a feature that should be a checkbox in the admin portal.This is not an enterprise-only problem.

Has anyone tried the new T88 series from Yealink on the RingCentral Platform.

We are a medical staffing company that requires on-call to answer issues during after hours on week nights and all day weekends. FYI our office work hours as Monday to Friday, 9 to 5.Our issue is in between on Sundays and Monday mornings hours until offices open at 9AM.Our on-call team calls me every weekend with the issue of not receiving calls from the call queue because the hours are not set correctly. My last conversation with a Ring Central support rep, suggested the hours on the work hours on Sunday from 12:00 AM to 9:00 AM will be suffice until Monday morning. However, 1 PM the on-call team reaches out to me regarding not receiving calls and indeed it turns out the calls started dropping immediately at 9 AM Sunday morning instead of Monday morning.In addition for some context, Monday has a time filled in because of our nights have to have from 5 PM when offices close to 9 AM Tuesday morning for our weeknights on-call.Please help! Our staff a

Are there plans to bring back the “dial from clipboard” function? For me, it’s preferred to click to dial and is muscle memory. 

How do I get my incoming calls to ring on our overhead paging system (Algo and CyberData)? This is for our retail stores where it’s hard to hear the diminutive ringers on our Poly desk phones.

I have a new team member joining my team. I want to reassign a previous employees line to the new team member so the new team member can use the same number, extension and setting of the previous employee. What are the steps to do this?

Hi Everyone, I have Mitel 485G phones and we use RingCentral. A few months back, I was following this guide to set up my phones in RC. These steps are no longer working for me. After I set the configuration server, the phone reboots and hits me with a “no service” message.  Does anyone know of any other ways to add the phone to RC? Thank you. 

Hello, Currently to access the DND function you need to go to settings and then to phone rules. For something we need to access multiple times a day it would be far more convenient if we could make a button for the home screen. The warning that appears when DND is active is very convenient.Thank you. 

I am trying to add a user to the SMS campaign (It has been Approved).  Sometimes it will add them, and it says “Setup in Progress,” but as soon as I do anything they drop out of the list and my user count goes from 33 to 32.  Most of the time, however, when I click Add, nothing happens at all.  I am not sure if the UI isn’t working correctly and my user is being added, but I am not being patient enough, or if there is a problem and the action just keeps getting terminated.  It shows in the log that I am adding someone, but they are not in the list, and definitely unable to send/receive text messages.  Soooo, any tips, or further insight anyone has would be greatly appreciated.

I has just found out about text messages getting deleted after 5000. So set up archiver. Issue seems it archives only texts that were made after archive was set up. Is there no option to backup old texts before they get deleted? Can i archive all texts that still exist on Ring central app?  Thanks

 All users currently have call recording enabled for inbound, outbound, and ACR calls. However, we’ve noticed that some calls are not being recorded. I’ve reviewed the settings for all users and call queues, and recording is enabled across the board.We’ve also observed that transferred calls are often not recorded. In these cases, a transcript appears to exist, but the recording itself cannot be accessed.Additionally, some users attempting to manually start recording during outbound calls via the keypad receive an error message stating, “Sorry, we are unable to record the call.”Could you please advise on why this may be happening and whether there is a workaround to ensure all calls are consistently recorded?

Are others experiencing situations where messages appear to send, but either fail later or never reach the recipient—and you only find out after the fact? How are you giving your teams confidence that a message was actually delivered and seen? Paul ZylaPartners in Excellence - pzyla@partnersmn.com

Previously there was a voice recording of a conversation, now it is not showing. How can I retrieve it?

Hi support team, How can I identify the abandoned calls in RingCentral Integration with Salesforce? I can see the call data has been recorded in the Task and Activity objects in Salesforce. It seems like the “Call Type” in Task. What are the unique values that RingCentral populates for this field? Currently I see:Answered Connected Disconnected Hung up Missed No Answer Wrong NumberAre these all available values? Any other values that RingCentral Integration could populate? Is there any guidance or reference? Thank you

On 4/20, RingCentral desk phones unexpectedly started showing coworkers’ call status. The issue was mitigated by setting “Allow other users to see my Presence status” to Off. What caused this behavior to change without prior notice?

We would like to set up certain physical IP phones with dual handsets so that a doctor and patient can converse with a remote language interpreter.  We were able to do this by putting a splitter on the handset jack with our legacy phones, but when we use existing or bought-new-to-test RJ9/10/22-type splitters on our Yealink phones we’re noticing that the far, interpreter, end can barely hear either the doctor or patient.  We do have a number of other solutions available - specialized hardware from our interpreter services vendor, and iPads configured to video chat with the interpreter service.  In many locations, the use of the iPads or a speakerphone are not appropriate due to the need to protect patient medical privacy.  In certain locations, the physicians prefer a standard IP phone over the vendor’s.Has anyone out there ni the community had to do th

Hi All,  I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel. I’ve tried everything from looking at the settings, logging out, signing back in, nothing is working to get calls to log. I was testing this extension just a few weeks ago and it was working fine at that time. Went ahead and removed the extension a few weeks ago and re-installed it yesterday. Since the re-install, no calls will log. Is there anyone that would be so kind to help me out here.  Thanks in advance! Mike

how to create a new message on how to direct calls and then play a message as the call is being transferred. 

There is one phone that rings whenever an extension that is setup as a presence key is called.  The checkbox “Ring my phone when any users I am monitoring rings” is unchecked.  The phone is a VVX450.  All the presence keys have been removed, phone unplugged then plugged back in.  No extensions are shown on the display.  Confirmed by adding calling a couple of the extensions that were previously assigned to presence keys and his phone did not ring.  Added one extension as a presence key, unplugged the phone and plugged back in.  The one extension is now showing on the display.  When the presence key extension is called the users phone rings.  I again confirmed that the “Ring my phone...” box is unchecked.  Tried a resync and still the same thing. Also, tried checking the “Ring my phone..” box, unplugging the phone, plugging back in, removing the check, unplugging the phone and then back in. Nothing seems to work.  Anyone have any ideas as to how to resolve

Any ideas on what I am missing on my opt in form to get this:Rejection Code 2132: Invalid Call To Action - The instructions provided for a customer to give SMS opt-in are not sufficient?I have a place for customer name and mobile number. I have a check box agreeing to receive text at the mobile number provided. It also requires a signature. (along with consent for text messaging and opt out information, link to text privacy policy)Does the customers name and mobile number need to be in the statement with the check box instead of referencing it above?Any ideas are appreciated.