SMS via IVR system

Hi ​@Claire Sun,

Thank you for sharing your suggestion!

At this time, RingCentral does not offer a feature that allows the IVR to automatically send an SMS message to callers. This is an interesting use case that could help improve customer communication and self-service options.

We encourage you to submit this idea to our Ideas Portal so our Product Team can review it and consider it for future enhancements. The Ideas Portal is the best place to share feature requests, gather feedback from other customers, and help our team understand the demand for new functionality.

If you submit the idea, feel free to share the link here so other community members can vote and add their feedback as well.