RingEX

Im taking our office calls (inbound and outbound) on my cell phone and have the need to transfer these calls to a colleague on his cell phone... I cannot find ANYWHERE an option to do this on the desktop app or the Ring Central web portal.Anyone able to help??

A client of mine just a few days ago signed up for a ring central fax account. he is now no longer able to log into his account, it says his password is incorrect. he has done several password resets, and they are not arriving in his inbox. He has checked spam and junk folders, the emails are not arriving.He tried to call tech support, but apparently there is no way to speak with a human, all support calls tell him to use the self-help web page which is useless.How can my client resolve this so he can log into his account?

I can make out going calls and receive voicemails but the phone does not ring for incoming calls.

I tend to listen to my voicemails by email or on my Ring Central desktop app, but never on my actual phone. I noticed the other day that I have a lot of stored messages on my voicemail, so I wanted to know if there was a faster way to delete my voicemails from my phone rather than going through them one by one.

Why is this being retired? The Ring Central app is way to busy. We need a simple phone app without meetings and all the other nonsense.

Can you use the app to dial with and it use the desktop phone? Example: I type in the number on the desktop app and it will start dialing out using the desktop phone in speakermode?

Our Cornell users have been getting firewall popups that they consider frightening (see attached). This user reported this occurred after they had FIOS newly installed in their home last weekend. We are wondering if installation packages could include firewall settings appropriate for all network types users may encounter. At Cornell we centrally deploy the MSI version and our Desktop Support Team uses that to deploy and update versions on a campus-wide basis. They have noted that the package itself does not create the needed Defender firewall rules. They would prefer RingCentral provide these rules in their packaging rather than our IT creating work-arounds. The following are comments from our Desktop Team: 'Currently Ring Central during it’s initial installation does not create the necessary firewall rules. This creates an issue for environm

Our receptionist can only have 2 presence keys for her extension on the phone. She needs to be able to have more than 2 incoming calls at a time. Requesting to be able more presence keys for the user's own extension.

Some of our Glip team users are having trouble reading messages & chats in Glip because of the small font size and light font colors, and this is creating real challenges for these users and our team as a result.So far we have not been able to figure out how to change the font sizes, colors or weights either from within the app or from within the device settings.We have run into this issue both in the mobile app for iOS and from the browser.Any help you can provide would be great!Thank you.

1. Account Type - US2. Related Case number - 100082263. Our client calls a local line we set up for them in ring central. That local line is to call a cell phone. We do this using the call handling forward to another phone feature. The call is not forwarded to the mobile device. The voicemail is left on the local number we set up for the client. When we load up the computer application the call rings through to the computer. We don't want this call to go to the computer, we want it to ring the forwarded mobile phone.4. Steps were taken - we called RingCentral - said try downloading the old phone app, but we can't open the old app, it says to upgrade5. Android for Mobile, windows for desktop6. This impacts my 6 agents and 30+ clients

We are only a 2 person shop and we need to both be able to answer the phone so we are connected to a Group call queue but we are not able to both get the voice mails and texts for that Group call queue. If that would be possible some day to allow multiple extensions to receive voice mails and text messages that would help out a lot.

When we attempt to merge a call with our warehouse number it immediately drops the warehouse number but the call continues, it just says we are unable to merge the call, How do we fix this?

authorization = "Bearer" + " " + access_token;header = Map();header.put("Authorization",authorization);header.put("Content-Type","application/json");params.put("to",to_s);params.put("from",froms);params.put("text","Test SMS message from Platform server");res5 = zoho.encryption.base64Encode(get_attachments);data = "data:text/plain;" + "name=" + get_attachments + ";base64," + res5;lists.add(data);params.put("attachments",lists);info params;send_mms = invokeurl[url :"https://platform.devtest.ringcentral.com/restapi/v1.0/account/" + accID + "/extension/" + extensionId + "/mms"type :POSTparameters:params.toString()headers:header];info send_mms;

When we receive a call in our Android App it shows the color circle with the initials and the phone number below it. Is there a way to show the full name instead of the phone number? I don't care what their number is, I need to see their name.

We are currently using RingCentral voip service using the w52p physical phones, and have the single line plan with four phones. We noticed that when to calls are being answered, the third incoming call goes to voicemail. I called ringcentral, and they representative stated that there can be only two simultaneous calls per digital line. I am writing to see if anybody else can confirm this before I pay for a second digital line. According to the rep this would give us the capacity for four simultaneous incoming calls.We used to yelling w-52p phone system, this is advertised by the manufacturer to support for simultaneous calls. However according to the RingCentral representative, each digital line on ringCentral only supports two simultaneous incoming calls.Is the response from the representative realistic and appropriate? Do I have other options in terms of voip

My team members used to receive their email notifications with the Team, Task and message in the email...for a couple weeks now the emails just come in with a blank notification that says you have messages waiting, but doesn't specify who the message is from or the task its associated with in the email. Was there a change? Its frustrating because when they go in to look its not obvious who the message was from.

does anyone know how to turn off emails for every text message received? I tried under preferences but I'm still getting emails.

Can the Polycom VVX 350 use wifi

When I make an outbound call I am getting a rapid busy signal and phone says bad request. I have tried several times to restart phone. Any suggestions?

Why am I dropping calls when using a wifi connection.

Hello,Using Polycom VVX 450 phones with 12 buttons. On the admin website you can program presence buttons for users but even though it gives the option to choose which specific button to choose on the end users phone it always adds them to the next available empty button. Doesn't matter if you choose leave empty space or collapse list. On the web portal is shows the correct layout but on the actual phone it doesn't match. Am I missing something on how to get it to save to the button you choose on the web portal?ThanksJoe

For the life of me, I can't figure out how to make calls through my computer using the app. I can dial the number on the RC Phone app, but it just acts as a dialler for my cellphone, with the call itself going through my cell.Basically, I want to be able to move from a Zoom meeting on my laptop, to a phonecall on RingCentral without having to switch my headset over from my computer to my phone. Anyone have any ideas as to what settings need changing?

Hi,We recently changed the way our RC works so we can see incoming calls in the HUD. However now when external calls come to the hunt group it rings my softphone and mobile app. I only want calls to my extension / direct line to call my mobile app, don't want my mobile ringing 300 times a day or to get calls out of hours. It is handy to have transferred or internal calls to my mobile though. I have now had to delete my mobile app, which I used to use quite a lot.

We just recently acquired a firm and we would like to have the old office phone number get forwarded to their new line at a different location. How can we go about doing this? This would also be temporary, maybe a year.Not tech savy, and the tech support left me confused. Please be specific

I have new Creative Chatmax HS-720 headset whose microphone the Windows 10 system on my Dell laptop shows is working (via testing it on settings). However the same microphone does not work on RC. I've tried just about every troubleshoot, but to no avail. Any ideas?